Mobile Service Technician

Description

About Us

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Description Summary:

Municipal Emergency Services, Inc. (MES) is seeking a full-time Mobile Service Technician. This Mobile Service Technician will be responsible for: 

• Diagnose, maintain and repair air brake systems including brakes, drums, calipers, electronics, etc. 
• Diagnose, maintain and repair components of the coolant system.
• Diagnose and repair the HVAC system.
• Diagnose and repair chassis and body-builder electrical system components including emergency lighting, alternator and charging system, etc.
• Diagnose, maintain and repair fire pump systems and components.
• Diagnose, maintain and repair chassis and body components. Window regulators, door latches and handles, etc.
• Perform preventive maintenance on the engine, transmission, fire pump, chassis and other upfit components.
• Diagnose engine fault codes and follow through with repair.
• Perform repair work on fire trucks and other emergency apparatus by traveling to assigned site locations or in shop. Troubleshoot problems specializing in emergency equipment.

Territory: The counties within Northern and Central Virginia (including the Shenandoah Valley and Northern Neck).  

Duties and Responsibilities:

Responsible for the service and repair of all fire apparatus equipment. From simple PM work and brakes to pump repairs and testing:

• Testing and repairing fire apparatus and equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Work Schedule: 

· Monday-Friday 8 am to 4:30 pm or 7 am to 3:30 pm

· After-hours may be required for out of service fire apparatus

Requirements

Qualifications:

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls
• Ability to utilize a computer / tablet for online repair order submission / diagnostics

Education 

• High School Diploma or GED

Requirements: 

• Clean driving record with or able to obtain a CDL driver license within the first year of employment.
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
• Automotive HVAC is a plus
• 12V automotive electrical is a plus

Physical Requirements: 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 
• The employee is required to stand and walk over 50% of work time. 
• The employee must frequently lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Willingness to travel: 100% Travel for this position is Required

Benefits:

• Competitive Salary plus Commission
• Company Service Vehicle
• 401(k) and company match
• Paid Holidays
• Dental Insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid Time Off
• Vision insurance

License/Certification:

• Driver's License (Required)
• REAL-ID is required to work in Federal sites (maybe add Real ID required, since there may be air travel on occasion.)

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