IoT Program Manager

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.  

We move water.

Location: (HQ) Auburn Hills, MI 

Job Summary

Mersino is seeking an innovative and strategically minded IoT Program Manager to lead the growth and execution of our proprietary telemetry and remote operations platform, Messenger / Mersino Connect. This role is responsible for driving the technical direction, overseeing daily program operations, managing cross-functional teams, and helping shape the long-term roadmap for how our company uses remote data, automation, and intelligent controls to improve pump performance and project outcomes.

The ideal candidate thrives in both vision-setting and execution, effectively balancing leadership-defined goals with their own forward-thinking ideas. This individual will be responsible for managing internal staff, external development resources, stakeholder engagement, and performance tracking for the entire Mersino Connect program. This is not a maintenance role, it is a high-impact position aimed at developing the next generation of intelligent, connected field solutions.

Key Responsibilities:

• Own the technical direction and vision of the Messenger / Connect telemetry platform and associated IoT initiatives
• Execute roadmap priorities as defined by senior leadership, while proactively developing and pitching new ideas, enhancements, and efficiencies
• Serve as the primary program owner, leading prioritization, coordination, and execution across software, hardware, AI, and customer-focused workstreams
• Collaborate with IT, Sales, Field Operations, and Engineering to ensure development efforts align with real-world usage and operational goals
• Directly manage a team of seven employees, including telemetry technicians, programmers, help desk staff, and developers
• Lead hiring, coaching, performance reviews, and team structure as the program evolves
• Set internal processes and KPIs for tracking team deliverables, development velocity, and program milestones
• Drive continued development of the Messenger / Connect ecosystem, ensuring platform scalability, reliability, and practical impact
• Oversee the integration of new features and hardware across field and digital systems
• Ensure all system enhancements are user-tested, documented, and deployed with clarity and accountability
• Serve as a champion for AI readiness by helping conceptualize future applications that increase automation, monitoring, and intelligent alerting within the system
• Promote Messenger / Connect capabilities to internal and external stakeholders in a clear, practical, and value-driven manner
• Maintain high-quality documentation for features, SOPs, training, and operational use, including communicating status updates to leadership.
• Collaborate with IT to ensure platform security, user access integrity, and compliance with Mersino policies
• Participate in audits, reviews, and improvement initiatives as needed

Qualifications:

• Bachelor’s degree in engineering, Computer Science, Automation, or a related field (or equivalent practical experience)
• Minimum 5 years of leadership experience managing IoT, industrial telemetry, or automation systems
• Strong organizational and team management skills, including oversight of direct and contract staff
• Familiarity with industrial communication protocols (e.g., Modbus, MQTT, cellular networking)
• Experience working with cloud infrastructure (preferably AWS) and modern web-based platforms
• Demonstrated ability to drive complex technical projects, monitor KPIs, and report performance
• Effective communicator with experience interacting across departments, vendors, and leadership

Specific Expectations:

• Background in pump operations, remote equipment, or fluid management
• Exposure to AI/ML concepts and their application to predictive monitoring or alerting systems
• Experience managing external vendors or outsourced software development resources
• Comfort using project tracking tools such as Click Up, Gantt charts, or sprint-based frameworks
• Experience writing user-facing documentation, training materials, and SOPs

Disclaimer: The above statements reflect the general duties and responsibilities of the position and are not to be considered an exhaustive list. Mersino reserves the right to assign or reassign duties and responsibilities as needed to meet company goals.

Mersino is an Equal Opportunity Employer/Veterans/Disabled