Inside Sales Coordinator

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.  

We move water. 

Location: Auburn Hills, MI 

Job Summary:

The primary responsibility of the Inside Sales Coordinator is to provide technical and administrative aid to the national sales staff within Mersino, serving as a working team member and individual contributor to the team's success.

 Typical Duties and Responsibilities:

• Drive the bid-spec pipeline by managing the various bid lead services, identifying and pursuing large national projects, and passing on to branches those projects uncovered in the territory
  • Ability to navigate and manage various bid services such as BidNet, Bid Prime, Sam.gov, Construction Connect, GSA, Building Connected, and more
  • Willingness to learn how to identify potential projects and pump sales
  • Ability to effectively research, discover, and organize project details and documents to prepare sales teams with accurate project information
  • Communicate clearly and professionally to potential customers, engineers and owners
• Act as the first point of contact for inbound customer calls, providing initial dialogue to gain information on the opportunity, ultimately ensuring that the lead is passed onto the proper deptartment or sales representative
• Develop sales opportunities by researching and identifying potential customers
• Prepare basic quotes for sales opportunities 
• Provide technical support for the Global product line and Mersino Fleet
• Develop and maintain proper databases of references and project experience required with bid submission to facilitate the quoting process
• Complete database management of pricing on all components – sales and rental pricing – with attention to market conditions
• Complete CRM database auditing and maintenance
• Gather and maintain information required to complete pre-qualifications and other such submittals or approvals
• Maintain and manage municipal and government purchasing programs
• Assist with certification attainment and manage all certifications necessary for successful sales pursuit
• Provide necessary technical and job specific information to Marketing necessary for creating marketing tools and resources
• Assist with gathering technical data on projects and preparing reports to summarize project details
• Ensure that the Mersino Way is a guiding document in all daily activities

 Qualifications:

• Bachelor's degree in business administration or in a related field preferred or 2 years of experience in a related field with the ability to demonstrate excellence in customer service
• Previous experience with soils, geotechnical data, groundwater, dewatering, pumps, pump applications, and underwater construction 
• Experience with the quoting process and bid submission
• Work experience in the construction industry preferred
• Experience managing CRM databases
• Planning and organizational skills in handling multiple projects
• Proficient in MS Office and other required PC software applications

Specific Expectations:

• Excellent internal and external customer service skills
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Excellent written and verbal communication skills
• Strongly self-motivated, ability to perform tasks with little or no direction
• The ability to work under pressure to meet deadlines
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Mersino is an Equal Opportunity Employer/Veterans/Disabled