Bilingual Operations Coordinator

Bilingual Operations Coordinator

Spanish / English • Merry Maids of Warwick, RI • Full-Time

Schedule: Monday–Friday, 8:00 AM – 4:00 PM

Work side-by-side with our Director as their trusted right hand — bringing the office experience, bilingual skills, and sound judgment it takes to keep a fast-paced, people-first business running smoothly. We're a close-knit, bilingual team looking for a full-time associate with solid office and administrative experience to manage customer accounts, support our employees, and help our Director with day-to-day operations — including hiring and onboarding of new staff. You'll need to read, write, and speak fluently in both English and Spanish, and translate confidently between the two.

This is a hands-on, detail-driven role in a fast-paced, culturally diverse office. If you have a background in office administration, coordination, or account/customer management — and you're looking for a role where you'll be trusted with real responsibility — we'd like to meet you.

You'll Excel in This Role If You...

• Are self-motivated and thrive in a fast-paced, changing environment

• Feel energized being a key, trusted contributor to a team's success

• Bring solid judgment and can be relied on to represent the Director well

Primary Responsibilities

Customer & Account Support

• Maintain detailed records of customer interactions, transactions, and comments

• Manage customer accounts and follow up to ensure satisfaction

• Promptly handle and resolve customer issues

• Answer a high volume of calls professionally and efficiently

• Complete daily close-outs of customer production reports

Office & Director Support

• Serve as a right-hand resource to the Director, supporting day-to-day office and operational needs

• Assist the Director with interviewing, hiring, and orientation of new staff

• Assist with and participate in the daily Employee Morning Routine and monthly staff meetings

• Use office software, databases, and tools accurately and efficiently

• Provide general administrative and data-entry support across the office

What You Bring (Required Experience & Skills)

• 2–4 years of general business or office experience

• Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing

• Strong organizational skills and the ability to multitask in a busy environment

• Solid computer and data-entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)

• Ability to read and interpret general business procedures

• Comfortable performing basic math (addition, division, multiplication)

• Strong interpersonal skills, sound judgment, and good decision-making

• Ability to listen effectively and communicate clearly with customers and employees by phone

• A positive, motivating presence that contributes to a strong team culture

Backgrounds That Do Well in This Role

Not required — but if your experience includes any of the following, you'll likely hit the ground running:

• Assistant to an owner, director, or senior leader

• Office manager or operations coordinator at a small or mid-size business

• Customer service, account management, or client services experience

• Any bilingual (Spanish/English) office role requiring translation

Requirements

• Ability to pass a criminal background check and drug screening

• Ability to pass a motor vehicle records check

Benefits

• 401(k) / Pension retirement plan

• Vacation and flexible time-off policy

• Health plan reimbursement

• Team bonuses and incentives

• Paid sick time