What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Merritt Fire Protection & Ventilation?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service. This role involves interacting with customers, managing inquiries, and ensuring a smooth flow of information within our Service Team.
Position Summary:
This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.
Essential Duties and Responsibilities
- Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
- Responsible for creating work orders, providing status to customers and following up with technicians.
- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
- Complete contract paperwork and QC paperwork.
- Work with technicians to ensure all paperwork is completed properly.
- Maintain appointment schedules.
- Other duties as assigned.
Experience/Requirements:
- Must possess good decision-making skills, be very organized and detail oriented.
- Must have excellent oral and written communication.
- Ability to use discretion. Problem Solving and ability to escalate matters when needed.
- Data analysis and interpretation skills.
- Speed and accuracy with attention to detail.
- Dispatching and scheduling.
This position has the opportunity to become Full-Time.
Job Type: Part-time
Pay: From $20.00 per hour
Work Location: In person
Salary : $20