Manager, Card Business Analytics

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

The Manager, Card Portfolio Credit Strategy will help drive the continued growth and innovation of Merrick Bank’s portfolio credit strategies, leading and contributing to strategies and analyses with a direct and meaningful impact on the credit card portfolio and business. This role will focus on a wide spectrum of programs and workstreams across portfolio credit strategy such as the proactive credit line increase program, reactive credit line increase program, performance monitoring, credit line increase valuation, forecasting, and more. Additionally, the Manager will work closely with cross-functional teams –including Marketing, Acquisition Credit Strategy, Finance, Legal, and Compliance—to ensure upstream and downstream impacts are properly ingested, considered, and communicated. With analytical rigor, strategic foresight, and effective communication, the Manager will contribute to and join a highly talented and driven team working on solutions to core business problems leveraging cutting-edge analytics.

Essential Functions

• Drives portfolio credit strategy improvement and innovation: Conducts robust analyses leveraging internal models and tools to generate strategic insights and improvements across programs
• Manages downstream/upstream expectations and impacts: Ensures tight feedback loop and appropriate integration of impacts across Acquisition Credit Strategy, Account Valuation, Finance, and other portfolio credit strategies
• Partners with Modeling team: Collaborates with Modeling to influence model development as well as validate and implement the models
• Executes test-and-learn agenda: Plans, launches, and monitors tests to further improve our existing programs and launch new ones
• Conducts and improves performance monitoring: Maintains and updates existing monitoring suite, lead routine monitoring forums, and develop new views and insights
• Supports and advances valuation tools: Conduct svaluation exercises leveraging internal models and tools to determine the economics of a credit line increase; identifies and improves operational gaps and refine underlying assumptions
• Leads ad-hoc analysis: Owns ad-hoc analyses from end-to-end, effectively delivering results while emphasizing efficiency, detail-orientation, and communication
  
  

Compliance With Laws & Regulations

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
  
  

Education And Experience

• Bachelor's Degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, Business Intelligence, or Financial Engineering is required.
• Master’s Degree is preferred.
• Three (3) years’ experience in data analytics in informing strategy and product decisions
• Previous experience in financial services, consulting, or corporate strategy
  
  

Summary Of Qualifications

• Profound expertise in Python, SQL and Microsoft Excel/VBA
• Proficiency with Tableau, PowerBI or similar tools
• Proficiency with Microsoft office tools like Excel, Power point, word etc.
• Comfort with ambiguity and working hands-on with large analytical datasets to perform complex analyses
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated strengths with problem-solving, critical thinking, detail-orientation, and organization
• Advanced quantitative skills, including knowledge of probability, statistical inference, and regression analysis principles.
  
  

#INDHP1

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
  
  

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.