Senior Card Compliance Program Manager

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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

We are seeking a dynamic individual to help lead the Card Program Management regulatory compliance program for our rapidly growing payments platform. This individual must have a strong background in First and Second line of defense in Compliance, Relationship Management, and understands Regulatory frameworks to fill the role of Senior Card Compliance Program Manager at Galileo Financial Technologies. The Card Program Manager at Galileo is essentially the conductor of an orchestra, responsible for the end-to-end design, launch, and daily management of a payment card product (like a debit, credit, or prepaid card).

The role is highly strategic and operational, requiring the manager to bridge the gap between business goals, technology, and regulatory requirements.

Compliance is not just a role in card program management; it is the foundation and single most important ongoing responsibility

You must be an awesome human with a zest to serve the internal team and clients everyday.

Core Attributes that we desire:

• Integrity and Independence
• Detailed-Oriented but Strategic
• Clear and Efficient Communicator
• Collaborative - Works well with Program Management team, Product, Engineering, etc. 
• Analytical and Tech-Savvy - Understands compliance tools and monitoring systems

Responsibilities: 

Regulatory Compliance Oversight

• Assist with the development, implementation and maintenance of policies and procedures aligned with BSA/AML, OFAC, and other applicable regulations. 
• Ensure compliance with federal and state consumer protection laws.
• Manage relationships with regulatory agencies, partner banks, and payment network partners and/or vendors. 
• Develop reporting strategies needed for the Program Management team for partner banks and internal compliance teams

AML/KYC Program Management

• Support customer due diligence (CDD), enhance due diligence (EDD), and transaction monitoring of programs. 
• Support the suspicious activity reporting (SAR) process working closely with card operations team
• Work closely with program management leadership and team, product, engineering, fraud, and card operations on CIP/KYC/KYB fraud controls within onboarding and transaction flows. 
• Support the team with collateral reviews for all programs
• Support the team on social media reviews and influencer management
• Support the team by reviewing client websites and digital assets

Risk Management & Audits

• Work with the first line and business controls team to conduct ongoing risk assessments of business activities, vendors, and third-party partners. 
• Coordinate internal and external compliance audits; address findings and implement corrective action plans. 
• Monitor evolving regulations (FinCEN, CFPB, OCC, state regulations) and update the program management team and align internally to ensure Galileo is compliant with changes. 

Other Duties:

• Elevate Program Management within the organization.
• Lead meetings with business development and technical project teams with clients. 
• Run small projects to enhance program efficiency and effectiveness.
• Influence decision-making using data and innovation to drive continuous improvement in program management.
• Implement internal processes and best practices for the Program Management team to improve our efficiency as we grow.
• Document and build processes and procedures to maintain transparency and consistency.
• This role requires agility, foresight, and the strategic business acumen to manage complex technical initiatives from ideation to execution
• Strong executive presence and experience advising and interfacing business leadership on technology-related issues, excellent executive-level verbal and written communication

Qualifications:

• 5 years of compliance or risk management experience in fintech, payments, or financial services
• In-depth knowledge of BSA/AML, OFAC, KYV/KYB, and consumer protection regulations
• Experience with bank partnership compliance
• Experience reviewing bank and vendor agreements related to compliance requirements
• Hands on experience with compliance tools 
• Strong communication and collaboration skills - able to bridge gaps between teams
• Experience doing the work - not just pointing to the work that needs to be done! 
• Building and managing banking operations and documenting processes. 
• Familiarity with fintech end-to-end lifecycle for programs is a plus.
• Previous exposure to regulated processes and highly complex systems
• Ability to rapidly pivot with shifting priorities

Education: 

• B.A. or B.S. degree in a related field (Business, Information Systems Management) is preferred but not required.
• Equivalent experience in the fintech industry will also be considered.

Personal Attributes:

• Committed, flexible, and able to maintain high productivity with minimal supervision.
• Enjoy working with diverse mindsets
• Enthusiastic about working in a team environment and passionate about Fintech and the SoFi/Galileo mission.
• Demonstrated ability and desire to learn new technologies and tools.
• A great human being with a can do attitude, reflective, and open to whatever the day may bring. 

If you are ready to lead and innovate in the dynamic world of fintech, we invite you to apply for this exciting opportunity. Join us in shaping the future of financial technology at Galileo Financial Technologies.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.