What are the responsibilities and job description for the Program Manager - Process and Compliance position at BGIS?
Job Description
BGIS is currently seeking a Program Manager – Process and Compliance to join the team in South Jordan, UT.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
Purpose Statement: Uphold operational excellence and regulatory compliance across data center operations through leadership of training programs, CMMS administration, procedural documentation, standards management, and audit initiatives.
Responsibilities
Training Program Management
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
BGIS is currently seeking a Program Manager – Process and Compliance to join the team in South Jordan, UT.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
Purpose Statement: Uphold operational excellence and regulatory compliance across data center operations through leadership of training programs, CMMS administration, procedural documentation, standards management, and audit initiatives.
Responsibilities
Training Program Management
- Own the full lifecycle of the Data Center Training Program, including development, delivery, and tracking of training modules for all team members.
- Design and manage learning paths and competency programs aligned with safety, technical, and procedural requirements.
- Create engaging training content using eLearning tools (e.g., Percipio, PowerPoint, video, PDF, or live instruction).
- Partner with subject matter experts and regional teams to ensure materials remain accurate and up to date.
- Track and report training compliance metrics and performance to management.
- Serve as system administrator for the Computerized Maintenance Management System (CMMS), managing configuration, permissions, workflows, and data integrity.
- Collaborate with data center engineers and vendors to oversee the Preventative Maintenance (PM) calendar, asset records, work order processes, and reporting dashboards.
- Develop and implement CMMS standards and documentation to ensure consistent platform usage across operations.
- Conduct data audits and analytics to enhance maintenance efficiency, asset reliability, and compliance visibility.
- Support the creation, revision, and management of Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and related documentation.
- Maintain version control, document workflows, and approval processes.
- Work with technical writers and stakeholders to ensure documentation consistency, clarity, and accuracy.
- Plan and execute internal and external data center audits to validate adherence to standards and procedures.
- Identify gaps, recommend corrective actions, and drive resolution through follow-up.
- Maintain comprehensive records of audit findings, training completions, and procedural updates for regulatory and internal reporting.
- Minimum 3 years of experience in data center operations, facilities management, or program management with a focus on CMMS, training, or compliance.
- Hands-on experience and working knowledge of CMMS software.
- Working knowledge of SQL for data extraction, reporting, and analysis.
- Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Visio).
- Proficiency with Google Workspace tools, especially Docs, Sheets, and Slides for collaboration and reporting.
- Experience designing and managing technical training programs, preferably in a data center environment; skilled in audio and video editing and able to learn new software systems quickly.
- Strong technical writing and document control skills.
- Ability to analyze maintenance data, training metrics, and audit results to drive continuous improvement.
- Exceptional communication, organization, and stakeholder management abilities.
- Highly self-motivated and proactive, with a strong sense of ownership and initiative.
- Current valid driver’s license and ability to provide personal transportation.
- Physical ability to walk jobsites.
- Ability to work onsite Monday through Friday, with flexibility for after-hours, weekends, holidays, and overtime as required.
- Ability to travel up to 10%.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.