Director, Deposit Operations

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What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary

The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation (the “Bank”) by overseeing the deposit area systems, call-center operations and support staff and is critical in the implementation of new deposit related products and systems. This position will work closely with multiple departments at the Bank to ensure all aspects that pertain to or impact the deposit operations team are researched, designed, and implemented successfully. The Director, Deposit Operations supports the AVP, Deposit Manager by maintaining a thorough knowledge of the deposit operations processes for multiple processing platforms, performing various daily, and monthly oversight audits of deposit operations and assists the deposit operations teams in completing required deposit functions and in identifying and solving complex deposit operation issues as required.

Essential Functions

• Assists the AVP Deposit Manager in directing and overseeing the deposit operations for the Bank by maintaining a thorough knowledge of multiple processing platforms and the associated daily, monthly, quarterly and annual deposit process and controls and identifies improvements to such processes to add efficiency, automation and scalability.
• Assist in or oversees in the research, planning and implementation of new processes and new products including cost/benefit analysis, identifying all tasks and any risks involved when scoping new products or systems.
• Oversee in identifying, designing, documenting and implementing controls for deposit and call-center operations.
• Oversees, installs, modifies, documents, tests and implements Deposit processes in support of operations.
• Oversees the daily, weekly and monthly auditing of account servicing and deposit account operations.
• Performs analyses of systems, deposit and call-center operations to improve efficiency and customer satisfaction.
• Collaborates with other areas of the Bank impacted by or impacting deposit operations.
• Works directly with Jack Henry, the department’s primary processors, to ensure all necessary systems and applications are operational to support deposit operations.
• Creates training for the deposit and call-center staff regarding new processes or products and initiatives.
• Assists in conducting studies and making recommendations for improving and automating the deposit operations. Works with the AVP Deposit Manager to implement recommendations.
• Completes special projects as assigned by the AVP Deposit Manager.
  
  

Compliance With Laws & Regulations

• Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight.
• Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear.
• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
  
  

Education And Experience

• Bachelor's Degree in Accounting, Business Administration Finance or equivalent experience is required, four (4) years' experience accepted in lieu of education requirement. Master's degree is preferred.
• Six (6) years' experience in retail deposit operations or front-line deposit servicing and related accounting entries is required.
• Preferred candidates will have experience in the following:
• experience with Consumer compliance regulations (BSA/AML, UDAAP, Reg. DD, OFAC).
• experience in call-center or vendor oversight
• experience with core banking software and other core sub-systems (ex. internet banking, document management and/or workflows.)
  

Summary Of Qualifications

• Strong analytical and problem-solving skills.
• High-level knowledge of deposit products and operations.
• High-level knowledge of deposit systems and processing
• High-level knowledge of Bank laws and regulations such as BSA, Reg. DD, Reg. E, CIP, Consumer Privacy, NACHA, etc.
• Strong managerial and interpersonal skills
• High degree of skill with Microsoft Office Excel, Business Intelligence Software (such as Cognos BI), and business analytic methodologies.
• High degree of self-motivation, with the ability to work independently and think critically.
• Detail oriented with strong organizational skills and the ability to manage multiple on-going assignments.
  
  

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
  
  

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable laws.