What are the responsibilities and job description for the Catering Customer Service Representative position at Merone's Catering?
About Merone’s Catering
Merone’s Catering is a full-service catering company serving the Washington, D.C., Maryland, and Northern Virginia area, with a strong focus on aviation and private flight catering. We pride ourselves on providing high-quality food, dependable service, and personalized attention to each client. Our team works in a fast-paced environment where accuracy, communication, and excellent customer service are essential.
Position Overview
Merone’s Catering is seeking a professional, organized, and customer-focused Catering Customer Service Representative to join our team. This position plays an important role in coordinating catering orders from the initial client request through final delivery.
The ideal candidate is an excellent communicator who is comfortable working in a fast-paced environment, managing multiple orders at once, and communicating effectively with clients, kitchen staff, vendors, and other members of our operations team.
Responsibilities
Responsibilities include, but are not limited to:
- Receive and process catering orders from clients by phone, email, and in person.
- Communicate order details, special requests, dietary requirements, delivery information, and changes accurately to kitchen and operations staff.
- Enter, update, and maintain catering orders using Caterease catering software.
- Review orders for accuracy and follow up with clients when additional information or clarification is needed.
- Provide professional and timely customer service to new and existing clients.
- Follow up with clients regarding quotes, order confirmations, substitutions, changes, and other catering requests.
- Assist the Kitchen Manager and operations team in sourcing specialty or last-minute items from local vendors and restaurants.
- Coordinate special requests and help identify suitable substitutions when requested products are unavailable.
- Maintain organized records of catering orders, invoices, paperwork, and client communications.
- Assist with general office and administrative duties as needed.
- Work closely with the kitchen and operations teams to help ensure orders are prepared accurately and delivered according to client expectations.
- Remain flexible and assist with additional duties as business needs arise.
Qualifications & Requirements
- Minimum 2 years of customer service experience.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple orders, deadlines, and client requests simultaneously.
- Ability to work efficiently and professionally in a fast-paced environment.
- Strong problem-solving skills and the ability to handle last-minute changes.
- Self-motivated, dependable, and able to work both independently and as part of a team.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Valid U.S. driver's license.
- Must be willing to work overtime when business needs require it.
- Must be available to complete a two-week paid training period.
Preferred Qualifications
- Previous catering, hospitality, aviation, restaurant, or food-service experience.
- Experience working with Caterease or similar catering/order-management software.
- Experience coordinating orders between customers, kitchen staff, vendors, and delivery teams.
Available Shifts
Full-time shifts may include:
- Weekdays: 9:00 AM – 5:00 PM
- Weekdays: 4:00 PM – 12:00 AM
- Weekends: 9:00 AM – 5:00 PM
- Weekends: 4:00 PM – 12:00 AM
Applicants should have flexibility to work the schedule associated with the position and occasional overtime as needed.
How to Apply
Please submit your resume when applying.
Applications submitted without a resume will not be considered.
This is an in-person position and is not eligible for remote work.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $18