What are the responsibilities and job description for the Customer Service Representative position at CARROLL INDEPENDENT FUEL COMPANY?
**Why join us?!**
We offer a very competitive benefits package including but not limited to:
- Low Cost Health Insurance – Full and part time plans available
- Career Advancement
- Generous paid time off in addition to sick leave
- 401k with dollar for dollar co match
- Tuition reimbursement annually
- Growth Opportunity!!
At High's, people are our top priority. Our secret ingredient is YOU! Working with Highs is a great opportunity to start your career and move along an exciting career path.
We are more than just a convince store company; we're a family.
Job Summary:
The Customer Service Representative (CSR) works to support store management
Principal Duties and Responsibilities:
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Respond to all customer requests in a timely manner.
- Support and follow all safety and security initiatives.
- Ensure proper cash handling with the operations of the POS and cash bank procedures.
- Adhere to all store operations procedures, policies and guidelines.
- Properly execute up-selling initiatives and provide value to the customer.
Minimum Knowledge, Skills and Abilities:
- Must be at least 16 years old
- Strong focus on customer service and working with people
- Strong commitment to teamwork
- Strong communication skills, including the ability to professionally communicate verbally to customers
- Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
- Flexible and adaptable to change
- Ability to handle difficult situations professionally
- Ability to lift up to 50 lbs.
- Reliable transportation
- Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.