Clerical Assistant – Inpatient Care Management | Part Time

Clerical Assistant – Inpatient Care Management

Part-time, 3 days per week 8-4:30, weekend and holiday rotation, 48 hours bi-weekly

At Meritus Health, care doesn’t end at discharge—it’s a coordinated journey. As a Clerical Assistant in Inpatient Care Management, you’ll support the team in facilitating safe, timely transitions for hospitalized patients. From scheduling follow-up appointments to arranging transportation and delivering regulatory notices, you’ll play a key role in ensuring continuity of care and compliance with quality standards.

This role is ideal for a detail-oriented professional who thrives in a collaborative environment and values both administrative precision and compassionate patient interaction.

Key Responsibilities

• Perform general office and secretarial duties to support care coordination and discharge planning

• Deliver the Important Message to Medicare beneficiaries and assist with the appeal process when needed

• Schedule post-discharge follow-up appointments to meet quality performance metrics

• Meet with patients to educate them about appointments and identify barriers to attendance

• Arrange patient transportation as indicated

• Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)

• Maintain accurate documentation and support efficient department operations

• Uphold Meritus Health’s values of excellence, compassion, and collaboration in every interaction

Minimum Qualifications

Education

• High school diploma or equivalent required

• Associate degree preferred

Experience

• Previous clerical experience in a healthcare environment preferred

• Experience with Microsoft Office, fax machines, and electronic medical records preferred

Licensure/Certification

• Not applicable

Knowledge, Skills, and Abilities

• Effective communication and computer skills required

• Basic understanding of medical terminology required

• Knowledge of community resources preferred

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment

• Strong attention to detail and commitment to patient-centered service

Caring for Our Team
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:

• Health, Dental, and Vision Insurance
  Coverage begins on the first of the month following your hire date.
• Life Insurance & Disability Coverage
  Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO)
  A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan
  Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement
  Support for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay
  Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.