What are the responsibilities and job description for the Engagement Manager position at Meridian?
As an Engagement Manager, you’ll be the strategic partner for our clients by driving adoption, shaping product value, and scaling success in an AI-native context.
What You’ll Do
What You’ll Do
- Onboard new clients, guiding them through implementation and value realization.
- Serve as the point of contact for escalation, support, and best practices.
- Analyze client usage, uncover opportunities for value expansion and upsell.
- Collaborate with product and engineering to relay feedback and influence roadmap.
- Drive renewal and growth through relationship building and strategic roadmap alignment.
- 2 years in customer success, account management, consulting, or implementation roles.
- Comfortable with data and analytics; able to derive insights and make recommendations.
- Excellent communicator who simplifies complex ideas.
- Strong organizational skills; able to manage multiple stakeholders and timelines.
- Empathetic with a growth mindset. Thrives in early-stage environments.