What are the responsibilities and job description for the Accounts Receivable Specialist position at Meridian IT?
Job Title: Accounts Receivable Specialist
Reports To: Assistant Manager, Operational Accounting
Location: Deerfield
Date: November 2025
Meridian IT Inc. is an award-winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise-based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platform, contact center, and security solutions that help businesses thrive.
Our Mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long-term competitive advantages.
Position Summary
The A/R specialist is responsible for the professional and timely collection of customer accounts as assigned by the manager and partnering with the Sales Account Manager in servicing their customers. This position is in office 5 days per week.
Duties and Responsibilities
- Proactive and consistent follow-up with customers for past due collection related matters, including interface with Sales team and other departments, as necessary.
- Process, analyze, and work from AR aging reports as downloaded to Excel, from Epicor.
- Initiate and process invoice adjustments, including credit memos, revised invoices, late fees, and cash application reconciliations. Maintain recons for complicated accounts.
- Set up and maintain portals such as Ariba and Coupa to receive Pos, Submit Invoices and check on approval status.
- Email & call customers to ensure timely payment of invoices, providing back-up documentation as needed.
- Document and maintain proper collection notes in the Epicor System including Invoice and overall Customer comments to assist the Credit dept, Sales, & MIT Management in understanding the current customer payment status.
- Work with accounting/billing and the customer, as needed, in the application of certain payments.
- Manage invoice disputes by involving the proper internal groups to resolve in a timely manner with consistent follow-up.
- Bring unresponsive customer accounts to the attention of the manager promptly, to discuss referral to internal legal department, and MIT Management.
- Maintain customer contact information for assigned customers, including customer contacts and bill-to contacts (both, email, and phone number)
- Communicate escalation actions on past due accounts for Bi-weekly management report.
- Follow outlined collection procedures to ensure timely escalation of past due accounts.
- Other duties as assigned.
Qualifications & Requirements
- Proficient in Excel, Outlook and Word (pivots, filters and sorting)
- Detail oriented, strong organizational skills and the ability to effectively manage multiple priorities.
- Excellent written, verbal and listening skills.
- Exhibit professional attitude with colleagues and customers.
- Flexible with ongoing changes to procedures to drive improvements.
- Willingness to continue to learn internal systems to be more self sufficient.
Education & Experience
- Associate or Bachelor’s degree with one to two years related experience and/or training; or equivalent combination of education and experience.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training