What are the responsibilities and job description for the Customer Service Specialist - Lake City position at Meridian Behavioral?
Customer Service Specialist - Lake City
Join Our Mission: Your Meridian Career Starts Here!
Location: Lake City, FL
Pay: $16.32/hr. | Non-Exempt
Why Meridian?
For over 50 years, Meridian Healthcare has been a trusted leader in mental health and substance use care across North Central Florida. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are committed to transforming lives and strengthening communities.
About the Role
As a Customer Service Specialist, you play a vital role in creating a welcoming, efficient experience for every client. You'll serve as the first point of contact-supporting clients in person and by phone while ensuring smooth daily operations within the center.
Key Responsibilities:
Greet and assist clients, answering questions and directing them to appropriate services
Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.)
Manage financial tasks including co-pay collection, deposits, and petty cash
Support departmental operations and contribute to overall program success
What We're Looking For
Associate's degree (preferred) with clerical/reception or billing experience
OR
High School Diploma/GED with 2 years of office/clerical experience (including public interaction; healthcare preferred)
Bilingual skills a plus
Must type 27 WPM and pass required assessments
Why You'll Love Working Here
Supportive, team-oriented culture
Generous PTO & holiday benefits
Comprehensive health, dental, vision & wellness programs
403(b) with up to 8% company match
Tuition reimbursement & career growth opportunities
Additional perks including EAP, discounts, and more
Make an Impact
Join a team where your work truly matters-helping connect individuals to care and support every day.
Apply today and bring hope and healing to our communities with Meridian Healthcare.
For information on Florida's Care Provider Background Screening Clearinghouse and screening requirements, visit https://info.flclearinghouse.com.
Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.
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