What are the responsibilities and job description for the Quantum Metrics Solutions Engineer position at Merican Inc?
Role: Quantum Metrics Solutions Engineer
Job Type: 100% Remote
Job Type: 100% Remote
Interview Mode: Webcam (Maximum of 2 Rounds)
Contract Length: 12 Months
Contract Length: 12 Months
Experience Requirements:
IT Experience: 9 years
Quantum Metrics Platform Experience: 3 years (hands-on)
Role Overview:
The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.
Key Responsibilities:
IT Experience: 9 years
Quantum Metrics Platform Experience: 3 years (hands-on)
Role Overview:
The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.
Key Responsibilities:
- Provide guidance on leveraging Quantum Metrics platform features and align with leadership vision.
- Collaborate with product, UX, engineering, and business teams to promote services and drive actions based on insights.
- Use Quantum Metrics to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization.
- Monitor real-time data to improve KPIs such as digital adoption, task completion, and customer satisfaction.
- Proactively analyze large volumes of user interaction data to identify patterns, trends, and anomalies impacting customer journeys.
- Detect friction points (e.g., slow loading times, confusing navigation, error messages) and recommend solutions.
- Create dashboards and reports to present insights to stakeholders across teams.
- Develop custom JavaScript functions to capture analytics and satisfy complex use cases.
- Configure alerts, dashboards, and reports for real-time visibility into digital platform performance.
- Utilize Felix AI to integrate session summaries/insights with chat/customer service systems via APIs.
- Create presentations summarizing actionable opportunities to improve operational efficiency.
- Identify at-risk areas and execute action plans to drive platform adoption through business value.
- Collaborate with cross-functional teams to translate insights into actionable strategies and prioritize implementation.
- Hands-on expertise with Quantum Metrics platform and Felix AI.
- Strong problem-solving skills with ability to address complex challenges.
- Self-starter mentality, thriving in fast-paced projects.
- Familiarity with analytical tools such as Adobe Analytics, Salesforce, Tableau, and AI-driven platforms.
Ideal Candidate Profile:
The ideal candidate will be a proactive solution engineer with deep expertise in Quantum Metrics, strong analytical skills, and the ability to communicate insights effectively to diverse stakeholders. They must demonstrate hands-on experience, technical proficiency, and the ability to serve as a trusted advisor in optimizing digital product experiences.
The ideal candidate will be a proactive solution engineer with deep expertise in Quantum Metrics, strong analytical skills, and the ability to communicate insights effectively to diverse stakeholders. They must demonstrate hands-on experience, technical proficiency, and the ability to serve as a trusted advisor in optimizing digital product experiences.
Salary : $53