What are the responsibilities and job description for the Member Service Representative position at MERHO FEDERAL CREDIT UNION?
Job Overview
We are seeking a professional, friendly, and detail‑oriented Member Service Representative (MSR) to join MERHO Federal Credit Union. As the first point of contact for our members, you will provide exceptional service, perform accurate financial transactions, and support members with account needs, digital banking tools, and credit union services.
This role plays a key part in maintaining MERHO’s welcoming, member‑focused environment and ensuring every member receives efficient, knowledgeable assistance.
QualificationsRequired
- Strong customer service skills and a professional, friendly demeanor.
- Accurate cash‑handling ability and attention to detail.
- Basic math skills for transaction processing.
- Strong communication and problem‑solving skills.
- Ability to learn and follow financial regulations and internal procedures.
- Reliability, punctuality, and a commitment to member service excellence.
Preferred
- Experience in banking, credit unions, or financial services.
- Cash‑handling experience.
- Familiarity with digital banking tools and member‑facing technology.
- Bilingual candidates are encouraged to apply.
✔ 1 Full‑Time Position – Johnstown Branch
✔ 1 Part‑Time Position – Richland Branch
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Work Location: In person