What are the responsibilities and job description for the Microsoft 365 Copilot Trainer position at Mergen IT LLC?
Required Skills & Competencies
Core Copilot Expertise
- Strong hands-on experience delivering enablement for Microsoft 365 Copilot across major apps and key user scenarios.
- Ability to translate business tasks into Copilot workflows: summarization, drafting, re-writing, analysis, meeting intelligence, email triage, document understanding, and presentation creation.
Training & Facilitation
- Excellent presentation and storytelling ability; confident facilitating large webinars and interactive sessions.
- Adult learning design: lesson planning, learning paths, hands-on labs, assessments.
Discovery & Consulting Skills
- Interviewing and workshop facilitation (persona discovery, DITL, design thinking).
- Ability to synthesize insights into structured outputs: persona maps, scenario library, training backlog.
Change Management & Adoption
- Experience running adoption motions: champion networks, reinforcement loops, nudges, success stories, communication planning.
Data-driven Approach
- Comfort with adoption metrics, survey insights, and value narratives; ability to drive actions based on dashboards and feedback loops.
________________________________________
Qualifications / Experience
- 5 years in training/facilitation, digital adoption, OCM, or productivity transformation (preferred).
- Demonstrated experience delivering training for Microsoft 365 (Teams/Office apps) and/or AI assistants.
- Certifications (preferred, not mandatory):
o Microsoft fundamentals / Modern Work / Copilot-related badges
o Change management (Prosci/ADKAR) or Design Thinking facilitation (bonus)
Deliverables Owned (What this role produces)
- Persona-based training strategy learning paths
- Lesson plans facilitator guides
- Copilot demo scripts and show me workflows
- Hands-on lab guides and learner workbooks
- Prompt library persona scenario bank
- Change Corner runbooks FAQs
- Targeted campaign content (tips, prompts, newsletters, success stories)
- TTT certification kit and trainer playbook
- Feedback insights and adoption improvement recommendations