What are the responsibilities and job description for the Financial Counselor, Patient Access-Full time-Days-Aledo position at MercyOne?
Employment Type
Full time
Shift
Day Shift
Description
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Join the MercyOne Family! We are looking to hire a Financial Counselor
As a Financial Counselor at MercyOne, you will be the Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
General Requirements
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Aledo
Aledo is a safe, close-knit community with excellent schools in the Mercer County School District. Families appreciate small class sizes and strong extracurricular programs. Cultural life centers on local parks, historic downtown and community events, with Quad Cities amenities just a short drive away.
MercyOne Genesis Aledo Medical Center is a 22‑bed critical‑access hospital in western Illinois and Mercer County’s sole healthcare provider, delivering emergency care, cardiac rehab, infusion, lab, imaging (3D mammography), skilled care, pulmonary and sleep services, therapy and surgery. It earned Chartis Center’s 2025 Performance Leadership Award for rural hospital quality and patient perspective.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Day Shift
Description
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Join the MercyOne Family! We are looking to hire a Financial Counselor
As a Financial Counselor at MercyOne, you will be the Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
General Requirements
- Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements.
- Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
- Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
- Works closely with RSO and division leadership to improve collections.
- Experience in the Medicaid Application process.
- Monday thru Friday 0800-1630
- High school diploma or GED.
- Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Aledo
Aledo is a safe, close-knit community with excellent schools in the Mercer County School District. Families appreciate small class sizes and strong extracurricular programs. Cultural life centers on local parks, historic downtown and community events, with Quad Cities amenities just a short drive away.
MercyOne Genesis Aledo Medical Center is a 22‑bed critical‑access hospital in western Illinois and Mercer County’s sole healthcare provider, delivering emergency care, cardiac rehab, infusion, lab, imaging (3D mammography), skilled care, pulmonary and sleep services, therapy and surgery. It earned Chartis Center’s 2025 Performance Leadership Award for rural hospital quality and patient perspective.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.