Case Aide

TITLE: Clinical Support Case Aide

LOCATION: ACS Field Office/Queens, NY

REPORTS TO: Program/Site Supervisor, Program Director

DEPARTMENT: Clinical Support Services

SCHEDULE: Full Time - Mon-Fri, 9AM - 5PM

$1,000 Hiring Bonus

Agency Background

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.

Program Background

Mercy First partnered with ACS to establish a new Clinical Support Program to serve families experiencing challenges with unmet clinical needs in the borough of Queens. The Clinical Support program is an interdisciplinary team of licensed clinicians and support staff, all of whom support families navigating challenges in the areas of mental health, addiction, and IPV. The Clinical Support team works with CPS Teams and/or directly with impacted families to ensure optimal service delivery. The team assists with family engagement approaches, with assessing/screening for the most pressing needs, and with identifying and facilitating connections to relevant resources.

Position Summary

As part of a new start up program that directly supports and collaborates with ACS staff in assessing families for the entire spectrum of clinical needs, the Case Aide will interface with community-based organizations/providers and the interdisciplinary Clinical Support team. Case Aide will assist with resources and referrals for families in need of psychiatric, substance use related, and medical services.

Required Qualifications

• A minimum of a high school diploma with 2 years of administrative work experience.
• Strong writing skills and timely documentation.
• Strong time management skills and prioritizing task management.
• As with all Child Welfare related positions, this role will require a robust background check, and a clean driving record is encouraged.
  
  

Responsibilities

• The Case Aide will report to the Supervisor and will provide direct assistance to the Site Supervisor, Clinicians, and CASACs; will assist with overall delivery of and/or arrangements for services such as outside providers, i.e. medical and/or specialized clinical services.
• The Case Aide needs to be a highly motivated and self-reliant professional that can navigate human service systems and build engagements with CBOs, as well as team members, ACS staff, and the families served.
• The Case Aide is required to document their efforts on electronic platforms such as Connections and must be comfortable with the use of Microsoft Word, Excel, etc., and accessing electronic platforms.
• The Case Aide will attend all relevant meetings (in-person & virtual), required for the role and provide documentation as needed.
  
  

Benefits/Perks

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities
  
  

Salary Range

$37,000.00 - $40,000.00 Annual, (35 hours/week)

Hiring bonus of $1,000 after 500 worked hours

MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.