Find your calling at Mercy!

Position Details:

Senior Practice Manager

Mercy Clinic Primary Care - Edmond I-35 South

Full-time, 40 hours per week

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

• Responsible for selection and supervision of caregivers to deliver superior patient experience, caregiver engagement and patient outcomes.
• Arrange for role-based training. 
• Oversee staffing performance, functions, and annual evaluations.  
• Coordinate caregiver engagement plans 
• Overall coordination and leadership of Patient Experience goals and action plans including service recovery within the practice. 
• Manage provider appointment schedules and staffing to provide patients with access to their care team.  
• Connect physicians, APP’s, and staff with resources such as training, peer support, references etc., as needed to achieve value-based outcomes goals. 
• Collaborate with providers and other leaders to achieve growth and productivity goals. 
• Coordinate with facilities management to ensure a clean, safe, and efficient physical space. 
• Implement and ensure ongoing practice of operational standards within the clinic(s).
• Educate and ensure that all policies and procedures are followed on a day-to-day basis. 
• Oversee timely completion of assigned department WQs (GFE, Referral in, Follow up) 
• Monitor and manage department financials including visit volumes, insurance denials and prior authorizations. 
• Monitors and analyzes key performance metrics to identify areas for improvement and implement solutions.  
• Supports leadership to attain performance measurement, goal attainment, and implementation of strategies.   

Minimum Qualifications:

Education: High school diploma or equivalent required. Bachelor's degree preferred.

Experience: 5 years of healthcare or supervisory experience required.

Skills, Knowledge Abilities:  

• Leadership: Ability to inspire and motivate caregivers to achieve practice goals.  
• Problem-solving: Capacity to identify issues and implement effective solutions.  
• Communication: Clear and concise verbal and written communication skills.  
• Teamwork: Ability to collaborate with physicians, caregivers, and other stakeholders.  
• Time Management: Efficiently prioritize tasks and manage competing priorities.
• Adaptability: Flexibility to adjust to changing priorities and environments. 

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.