Pharmacy Technician I

Position Summary

The Pharmacy Technician I supports pharmacists in the preparation, compounding, and dispensing of medications while ensuring compliance with all applicable federal, state, and local regulations. Working under the direct supervision of a licensed pharmacist, this role contributes to the safe, accurate, and timely delivery of pharmacy services to patients and customers. The Pharmacy Technician I is responsible for maintaining medication inventory, supporting pharmacy operations, and upholding quality, safety, and customer service standards.

Essential Responsibilities

Pharmacy Operations

• Enter and maintain accurate patient and medication information within EPIC and other pharmacy systems as appropriate.
• Assist in the preparation, compounding, packaging, and dispensing of medications under pharmacist supervision.
• Retrieve, count, measure, and, when required, mix medications in accordance with established procedures.
• Accurately fill medication orders and prescriptions in a timely manner.
• Receive, stock, and maintain drug inventory while ensuring medication security and proper storage.
• Prepare medications for delivery or shipment following pharmacist verification.
• Deliver medications to patient care and nursing units in a timely and professional manner.
• Retrieve unused medications from patient care areas or designated pharmacy locations and process patient credits when appropriate.
• Adhere to hazardous waste handling and disposal procedures.
• Monitor assigned areas for expired or outdated medications and support quality assurance initiatives.
• Maintain the cleanliness, safety, and proper functioning of pharmacy equipment and work areas.
• Utilize sound judgment to prioritize tasks and respond to patient care needs effectively.
• Participate in departmental meetings, huddles, and other team communication activities.

Orientation, Training, and Professional Development

• Complete all required hospital, regulatory, and department-specific education, training, and competency requirements within established timeframes.
• Participate in departmental orientation and technician training programs.
• Successfully complete pharmacy competencies for assigned work areas.
• Complete EPIC and/or Willow training, as applicable.
• Engage in ongoing professional development and learning opportunities.

Professionalism and Customer Service

• Adhere to all organizational policies, procedures, and standards of conduct.
• Demonstrate excellent customer service and communication skills in all interactions with patients, customers, and colleagues.
• Communicate pertinent information effectively during shift transitions and throughout the workday.
• Foster positive working relationships through professional, respectful, and collaborative behavior.
• Maintain professional appearance standards, including proper hygiene, required personal protective equipment (PPE), and adherence to dress code policies.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Licensure

• Active registration and good standing with the applicable State Board of Pharmacy as a Pharmacy Technician required, or the ability to obtain registration by the first day of employment.
• Must complete all registration requirements, including fingerprinting and any required FBI background checks.

Experience

• One (1) year of pharmacy-related experience preferred; not required.

Certification

• Successful completion of pharmacy department orientation and training requirements.

Knowledge, Skills, and Abilities

• Working knowledge of pharmacy operations, medication handling, and regulatory requirements.
• Proficiency in utilizing pharmacy technology, automation systems, and workflow management tools.
• Ability to operate robotic dispensing equipment, automated dispensing cabinets, and related pharmacy technologies as applicable.
• Ability to perform basic troubleshooting of automated pharmacy equipment and associated software.
• Strong attention to detail and commitment to accuracy.
• Effective organizational, communication, and customer service skills.
• Ability to prioritize responsibilities and work efficiently in a fast-paced environment.
• Demonstrated ability to work under time constraints while maintaining quality and safety standards.

Mercy is committed to providing exceptional patient care through teamwork, professionalism, and service excellence. Join our team and help make a difference in the lives of the patients and communities we serve.