What are the responsibilities and job description for the Patient Service Representative - PC Southfork position at Mercy?
Patient Service Representative – Primary Care
Schedule: Full-Time | 40 Hours/Week
Shift: Day Shift | Monday–Friday
Location:
Mercy Primary Care – Southfork
Why You’ll Love Working Here
Exceptional Benefits Starting Day One:
- Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
- Generous Paid Time Off (PTO) – up to 24 days in your first year, increasing to 34 days annually with tenure; includes a rollover program with a maximum accrual of 440 hours.
- Paid Parental Leave – Supporting you and your growing family
- 401(k) with Employer Match – Invest in your future with confidence
- Tuition Reimbursement – Up to $2,000/year for continuing education
- Dependent Care FSA Contribution – $100/month for eligible participants
- Paid Volunteer Time – Give back to your community while on the clock
- Free Parking – Convenience that saves you time and money
- Career Growth Opportunities – Advance your skills and grow within Mercy
Overview:
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Qualifications:
Patient Service Representative
- Education: High school diploma or equivalent
- Experience Preferred: One year of applicable medical office experience.
- New hire must attend Clinic Core Front Desk Training through Clinical Education.
All new hires are hired into this role.
Advanced Patient Service Representative (Internal Only)
- Education: High school diploma or equivalent
- Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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