What are the responsibilities and job description for the Patient Service Representative – Clinic Float Pool position at Mercy?
Patient Service Representative – Clinic Float Pool
Mercy Southfork | 12700 Southfork Rd, St. Louis, MO 63128
Schedule: PRN | Monday–Friday | Flexible Daytime Hours
Be the Friendly Face Patients Remember – Wherever You Go
Are you someone who thrives in a fast-paced environment, enjoys variety in your workday, and finds purpose in helping others? As a Patient Service Representative in Mercy’s Clinic Float Pool, you’ll play a vital role in delivering exceptional care and service across multiple clinic locations in the St. Louis area.
This is more than just a job—it’s an opportunity to:
- Enjoy flexibility with weekday-only scheduling (no evenings or weekends required)
- Gain diverse experience by supporting a variety of clinic teams and specialties
- Make a meaningful impact on patients and communities across the region
- Be part of a mission-driven organization rooted in compassion and excellence
Whether you're looking to expand your skills, re-enter the workforce with flexibility, or simply want to be part of something bigger—this PRN role offers the perfect balance of purpose and adaptability.
What You’ll Do:
- Welcome patients with warmth and professionalism, ensuring a positive experience from the moment they arrive.
- Float between various clinic locations, supporting different teams while maintaining consistent, high-quality service.
- Manage front desk operations—answer phones, create Epic charts, handle mail, scan documents, and more.
- Coordinate patient flow by managing check-ins, check-outs, and appointment scheduling with care and accuracy.
- Handle cash drawer responsibilities when needed, ensuring secure and accurate transactions.
- Support clinic operations by using and maintaining essential office equipment.
- Adapt to evolving workflows and Epic updates, staying flexible and informed.
- Maintain a clean, safe, and welcoming environment in reception areas, following infection control guidelines.
- Ensure confidentiality and accuracy in all patient interactions and documentation.
Qualifications:
- Education: High school diploma or equivalent required
- Preferred Experience: 1 year of experience in a medical office or similar setting
- Training: New hires must complete Clinic Core Front Desk Training through Clinical Education
- Internal candidates applying for the Advanced PSR title must complete both PSR and Advanced PR competencies prior to promotion.
Why Mercy?
- 401(k) with employer match
- Free on-site parking
- Opportunities for career growth
- Supportive, mission-driven culture
- A chance to be part of something bigger—our healing ministry
We’re Bringing to Life a Healing Ministry Through Compassionate Care
At Mercy, you’ll be part of a supportive community that’s with you every step of the way—especially on the tough days. You’ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.
What Makes You a Great Fit?
You’re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we’d love to meet you.
Ready to float with purpose? Apply today and join us in delivering exceptional care—wherever it’s needed most.
Find us at:
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
EEO/AA/Minorities/Females/Disabled/Veterans