Find your calling at Mercy!

The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Mercy Clinic Plastic Surgery - Mercy South

Location: 10004 Kennerly Rd., Saint Louis, MO 63128

Schedule: Full-Time | Monday–Friday (40 hours/week)

Qualifications:

• Education: High school diploma or equivalent

• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. (Internal candidates only)

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What You’ll Do

• Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.

• Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.

• Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.

• Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.

• Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.

• Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.

• Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.

• Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.

• Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.

• Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.

• Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming—while prioritizing infection control, safety protocols, and patient privacy.

• Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.