Find your calling at Mercy!

Position Details:

Patient Services Representative

Full Time, 40 Hours/Week

Monday to Friday

Mercy Clinic Pulmonary & Sleep Medicine

Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities: 
•    Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
•    Proficiency in basic computer skills, including data entry and word processing.
•    Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
•    Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
•    Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
•    Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
•    Attend and complete Clinic Core Front Desk Training post-hire. 

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.