Find your calling at Mercy!

The Ophthalmology Clinical Navigator - Premium Services manages the care continuum of patient’s electing premium IOL’s/service within Ophthalmology. They are clinicians who provide support, mentorship, and guidance to those who evaluate cataract patients’ specific visual goals. The Premium Service navigator will guide premium lens candidates through the cataract evaluation touch points. The Navigator will ensure that all patients receive timely, safe, effective, and high-quality care. They coordinate the patient’s plan of care with the Optometric/Ophthalmologist Team. The Navigator will set the expectations regarding premium service and serves as a resource for the evaluation team. This position is designed to facilitate an effective process of the new care model; supporting quality patient care, patient education, define and understand the individual patients’ refractive goals and promoting integration of a seamless care model; coordinating patient discharge planning for post operative services, co-management and utilization management; collaborating to include coordination as evidenced by metrics, optimizing performance and adoption of best practice. Responsible for pre-operative education, rounding on this patient population through each pre-operative touchpoint.

The Ophthalmology Clinical Navigator – Glaucoma/Retina Services will guide patients through disease management. They are clinicians who manage the disease progression and its impact on patient’s visual health. The Navigator will ensure that all patients receive timely, safe, effective, and high-quality care. They coordinate the patient’s plan of care with the Optometric/Ophthalmologist Team. The Navigator will set the expectations regarding services and serves as a resource for the evaluation team. This position is designed to facilitate an effective process of the new care model; supporting quality patient care, patient education, define and understand the individual patients’ desire to maintain activities of daily living and self-care. Responsible for pre-operative education, rounding on this patient population through each pre-operative touchpoint.

Position Details:

Located at the MERCY SURGERY CENTER

SPRINGFIELD, MISSOURI

QUALIFICATIONS:

Education: High School Graduate

Preferred Education: Licensed Practical Nurse
Experience: Minimum of 12 months experience in an Optometric / Ophthalmology Practice or equivalent clinical experience in a nursing field.
Certifications: Certified Ophthalmic Assistant (COA), BLS (CPR) at hire date or obtained within 12 months of hire date, Minimum Required.
Other skills & knowledge:

- Strong assessment skills, time management skills, critical thinking skills, Advanced computer skills.

- Demonstrates skills in human relations and communication, written verbal, and electronic.

- Possesses the ability to assess data and assist personnel in providing appropriate level of care.

Working Conditions, Mental and Physical Requirements:

- Stand and walk majority of shift.

- Meet unit specific physical demands.

- Significant amount of bending and stooping.

- May be required to work differing schedules, shifts, days of the week, or work frequency according to patient care requirements.

- Elevated risk of exposure to blood and body fluids.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.