Key Responsibilities

Accounts Receivable & Patient Financial Services

• Manage accounts receivable activities, including posting payments and preparing deposits.
• Assist patients with financial arrangements and payment options.
• Monitor accuracy and timeliness of patient and insurance accounts.
• Perform insurance and patient account follow-up to ensure timely reimbursement.
• Work insurance denials weekly and resolve unpaid claims.
• Manage delinquent patient accounts and conduct collection calls.
• Recommend write-offs, credits, refunds, and account adjustments as appropriate.
• Identify and recommend accounts for placement with collection agencies.

Insurance & Billing Coordination

• Maintain current knowledge of insurance contract requirements, regulations, and reimbursement guidelines.
• Alert management to insurance-related issues and assist in developing solutions.
• Provide ongoing education and support to staff regarding changes in insurance regulations.
• Handle daily patient billing inquiries.
• Work billing work queues on a regular basis.
• Perform coding and charge entry functions as applicable.

Reporting & Administrative Support

• Share responsibility for maintaining accurate patient demographics.
• Assist with end-of-day financial procedures.
• Prepare monthly practice reports and other miscellaneous reports.
• Provide administrative and operational support to clinic staff.

General Office Responsibilities

• Cross-train and assist with reception and scheduling duties as needed.
• Order office supplies and maintain adequate inventory levels.
• Collaborate with physicians, staff, patients, and insurance representatives to ensure efficient office operations.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• Minimum of two (2) years of physician billing experience required.
• Strong knowledge of claims processing procedures and insurance company regulations.
• Experience with accounts receivable management, insurance follow-up, and denial resolution preferred.

Skills & Competencies

• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Ability to interact professionally with physicians, staff, patients, and insurance representatives.
• Proficiency with computer systems and practice management software.
• Ability to work independently while contributing to a collaborative team environment.

Why Mercy?

At Mercy, we are committed to bringing compassionate care and outstanding service to our communities. We value our co-workers and foster a culture built on respect, excellence, and service.

Apply today and become part of a team dedicated to making a difference in the lives of our patients and community.