What are the responsibilities and job description for the Director - Operations position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
Overview:
Operational Oversight & Leadership: Manage 20–30 physician practices, ensuring Office Managers meet expectations and practices operate efficiently, including billing, budgeting, and facility coordination.
Physician Engagement & Communication: Maintain regular communication with physicians regarding financial performance, compensation, and contract terms; support new practices and coordinate marketing efforts.
Billing & Financial Coordination: Collaborate with Physician Billing and Finance teams to monitor billing metrics, resolve A/R issues, and ensure effective business office processes and training.
Strategic Projects & Compliance: Lead enterprise-wide initiatives (e.g., Epic PM, malpractice programs, Lean design), ensure policy compliance, and recommend improvements across practices.
Team Development & Transition Management: Supervise staff, conduct performance reviews, provide training, and lead transitions such as acquisitions, relocations, and start-ups in collaboration with Mercy departments.
Qualifications:
Education: Requires Bachelor's Degree in Business Administration field, Health Care, or equivalent experience.
Experience: Requires five to seven (5-7) years previous experience in areas of physician practice operations. Previous supervisory experience required.
Preferred Education: Graduate Degree preferred.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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