What are the responsibilities and job description for the Concierge (Surgery Waiting Area) position at Mercy?
Find your calling at Mercy!
The Concierge acts as an ambassador to provide an atmosphere of hospitality and an exceptional experience for visitors, patients, families, staff and all who enter Mercy Surgery Waiting.Position Details:
Education: High school or equivalent.
Licensure: Valid driver's license.
Experience: Previous outstanding customer service experience.
Other: - Proven ability to effectively and professionally interact and communicate with the public. - Positive attitude. Must be able to remain positive under stress particularly during frequent interruptions.- Excellent communication skills and ability to deal with patients and family members who may be in crisis.- Ability to respond to customers' needs by observing body language, facial expressions and listening in a participatory manner.- Able to multi-task.- Must show initiative/be a self-starter, take ownership, and be able to resolve issues.- Able to assert him/herself in situations.- Must be proactive, team oriented, empathetic, and patient.- Good reasoning ability is needed in order to make decisions as necessary.- Ability to maintain confidentiality.- Ability to work without close supervision.- Basic computer skills.
Preferred Experience: Previous health care experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.