Medical Coder/Educator

Mercy Urgent Care is seeking a Medical Coder/Educator to support the integrity of our revenue cycle and ensure accurate, compliant coding for urgent care and occupational health services. This role is ideal for an experienced coder who enjoys accuracy, problem-solving, education, and collaboration within a fast-paced mission-driven healthcare environment.

You’ll work closely with providers, billing, and revenue cycle teams to ensure documentation supports coding, payer requirements are met, and reimbursement is optimized—all while maintaining the highest standards of compliance.

About the Role

As our Medical Coder/Educator, you’ll code accurately and help our providers and staff document and code better. You’ll audit for trends, turn findings into practical training, and partner with our billing specialists to resolve denials. You’ll report to our Lead Medical Coder & Credentialing Specialist. This role is primarily office-based, with some travel between clinics in Western North Carolina.

What You’ll Do

• Assign diagnosis and procedure codes for outpatient and professional services
• Review provider documentation for completeness and payer compliance
• Perform coding audits and resolve edits and denials promptly
• Develop and deliver training on documentation and coding for providers, clinical staff, and coders
• Support providers with E/M coding, HCC risk adjustment, and quality metrics documentation
• Track and report accuracy rates, audit findings, and education activity
• Assist with external audits and corrective action plans, in line with HIPAA, CMS, and OIG guidelines

What You Bring

• CPC, CCS, or CPMA certification
• 3-5 years of medical coding experience in a clinical or urgent care setting
• Expert knowledge of CPT, ICD-10-CM, and HCPCS Level II
• Proficiency with athenaOne or a comparable EHR/practice management system
• Ability to interpret payer policies and LCD/NCD guidelines
• Strong communication skills a must, with the ability to explain coding concepts to non-clinical staff
• CDEO certification, a degree in Health Information Management or a related field (experience may substitute), and prior experience training clinicians or staff preferred

Benefits

• 403(b) with employer matching
• Health benefits (medical, dental, vision)
• Employee Assistance Program (EAP)
• Volunteer Time Off (VTO) policy
• Paid time off
• Training and professional development opportunities in a growing organization

Why Mercy Urgent Care

At Mercy Urgent Care, you’ll be part of the only independent nonprofit urgent care network in the region, committed to quality, compliance, and patient-centered care. We value accuracy, collaboration, and continuous improvement—and we support our team members with opportunities to grow and make a meaningful impact.

Mercy Urgent Care is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.