Resident Services Coordinator I - Henderson Place

At Mercy Housing, we’re more than just a place to work—we’re part of a movement. We’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. Our extensive benefits package includes: generous paid time off and holidays, medical, dental, and vision coverage, paid parental leave and wellness programs, employee assistance and development, 403(b) with employer contribution, and life and disability insurance.

The Resident Services Coordinator I will establish and maintain community partnerships; bringing needed services to the property and collect and record data to measure program outcomes. You will work with residents to link them with resources, and work with other property staff to ensure resident stability. 

Henderson Place is an affordable apartment community in Atlanta's Old Fourth Ward. 

We encourage candidates with lived experience to apply. This is an on-site position. 

Expected schedule: 12pm-8pm, Monday-Friday. 

Pay: $20.24-25.00/hour, dependent on experience. 

Benefits: 

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  
• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays. 
• 403b match 
• Early close Fridays (3 paid hours each Friday)   
• Early close prior to a holiday (3 paid hours) 
• Paid Time off between Christmas and New Year's Holiday 
• Paid Volunteer Time  
• Paid Parental Leave and Care Giver Leave  
• Paid Life Insurance 
• Free Employee Assistance Plan  
• Free Basic Dental
• Pet Insurance options

Duties

• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

Minimum Qualifications

•  High School Diploma or equivalent.
• One (1) year of experience in community development, social services, or related field.

Preferred Qualifications

• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

 Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

This is a brief description summarizing the abilities and skills needed for the position. Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.