Program Manager (4569)

Status: Full-Time, Exempt
Payrate: $75,920.00 / Annually
Schedule: Monday - Friday: 8:30 a.m. - 5:00 p.m. (On call as needed)

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Reports to: Regional Director, Emergency Services 

Department: Emergency Services 

Region: Santa Barbara County 

Job Summary: The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency’s values and mission.  
 
Essential Duties and Responsibilities: 
Emergency Shelter Program 
Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners 

• Oversee guest services and ensure a guest-focused, trauma-informed delivery  

• Coordinate with internal teams ensuring a housing-focused operation  

• Encourage and discuss progress toward housing with shelter guests  

• Coordinate calendars and services provided by partner agencies 

• Oversee the collection and distribution of donations  

• Assist with monitoring facility security and maintenance  

• Ensure enforcement of our good neighbor policies  

• Assist with securing necessary resources  

• Oversee collection, input, and distribution of intakes/summary sheet /reports  

• Develop new partnerships with other agencies in order to enhance our current services  

• Manage program budget  

• Facilitate Resident Advisory Council and partnership meetings  

Community Relations 
Goal: Positively advance agency’s reputation in the broader community 

• Maintain active involvement with neighbors, program partners, and community service organizations 

• Attend meeting with various stakeholders, partners, and organizations 

Staff Management and Support 
Goal: Elicit optimal performance from staff and promote Mercy House values 

• Provide oversight and lead by example in the direction of reporting staff 

• Oversee the onboarding of new direct reports and coordinate on going trainings  

• Foster a spirit of teamwork and culture that is consistent with the agency's values  

• Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication 

• Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle 

• Assist in various aspects of staff's duties 

• Assist in coordinating and managing on-site volunteers 

• Assist in coordinating and managing special group events and holiday events  

• Provide crisis/conflict intervention 

• Conduct 90-day, midyear, and annual reviews  

Miscellaneous 

• Must participate in networking functions and community meetings  

• Attend staff meetings and training workshops as needed  

• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)  

• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications  

• Perform ad hoc projects as appointed by Supervisor  

Education and Experience 

• Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue 

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs 

• Ability to perform crisis intervention as needed 

• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused 

• Must have a valid CA drivers’ license  and proof of insurance

General 

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 

• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills 

• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented 

• Fluency in Spanish is of significant value 

Physical Requirements 

• Ability to lift, bend, push, and pull up to 50 pounds 

• Prolonged periods sitting at a desk and working on a computer 

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Salary : $75,920