Data and Reservation Specialist

Status: Full-Time, Non-Exempt
Pay: $21.00/hour
Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position is responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

Essential Duties and Responsibilities:
Reservations

• Responsible for tracking and updating the Bed Availability Roster
• Screen calls from referring Outreach partners, PD, and returning clients
• Ensure referrals have been vetted for felony warrant checks and sex offender status
• Make bed reservations for client arrivals, including mode of transportation to the shelter

Program Data Entry and Reporting

• Ensure HMIS intake forms are completed by clients and data is entered into HMIS
• Ensure HMIS data quality management
• Enter all Bed Nights, Case Notes, and Services into the database on a daily basis
• Scan and file intake packets and other pertinent documents daily
• Follow up with staff as needed to ensure required documents and updated forms meet agency standards
• Meet data entry deadlines in a challenging and constantly changing environment
• Perform light data reporting tasks

Miscellaneous

• Attend staff meetings
• Attend County CoC meetings as needed
• Attend training workshops as needed
• Perform ad hoc projects as assigned by Supervisor

Requirements:
Education and Experience

• Strong computer, typing, and data processing skills
• Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
• High level of tolerance and understanding for individuals presenting with urgent multiple case management and health needs

General

• Ability to work effectively with a diverse population
• Ability to plan, organize, and prioritize duties
• Ability to clearly communicate information and instructions verbally and in writing
• Ability to maintain a positive, professional, and safe environment while on duty
• Ability to establish and maintain effective working relationships
• Strong verbal communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 25 pounds
• Ability to sit for prolonged periods and work on a computer
• Reliable transportation and willingness to rotate/cover at other Emergency Services shelters as needed