What are the responsibilities and job description for the Dispatcher position at JDM Plumbing Specialist Inc.?
We are seeking a dependable and detail-oriented Plumbing Dispatcher / Office Coordinator to support daily operations in a fast-paced plumbing service environment. This role is essential in coordinating service calls, supporting field technicians, handling administrative tasks, and providing excellent customer service.
Key Responsibilities
- Answer incoming phone calls and respond to customer emails promptly and professionally
- Schedule and dispatch plumbing service technicians based on location, skill set, and job priority
- Communicate job details, schedule changes, and updates with technicians throughout the day
- Assist with invoicing, job close-outs, and ensuring accurate billing information
- Review, track, and assist with employee time cards and daily work logs
- Update and maintain customer records, job notes, and schedules in dispatch software
- Confirm appointments and follow up with customers as needed
- Handle emergency service calls and adjust schedules accordingly
- Provide administrative support to management as needed
- Maintain a professional and courteous attitude with customers, vendors, and staff
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
Application Question(s):
- Are you familiar with Microsoft software? (windows, Word, Excel, Etc.)
Experience:
- Dispatching: 3 years (Preferred)
Work Location: In person
Salary : $20 - $25