Home Care and Hospice RN Clinical Liaison (Union S-RN)

Company:

***THIS IS A COLLECTIVE BARGAINING UNIT POSITION***

Position Summary

The Home Care and Hospice RN Clinical Liaison (Union S-RN) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Home Care and Hospice RN Clinical Liaison (Union S-RN) assesses patients referred to Hospice care as well as facilitates discharge planning from the inpatient setting for hospice and home care patients, coordinating care with healthcare partners, facilities, patients, and their loved ones as appropriate. This position is responsible for hospital and medical facility-based outreach to identify new referral sources and maintain on-going relationships that will increase census and preference for hospice and home care services. Liaisons will use their clinical knowledge, empathetic communication skills, and marketing abilities to initiate one-on-one dialog with referral sources, families, and prospective patients to help explain and educate on hospice and home care services. This person is a hospice and home care expert and serves as a resource to their referral sources to ensure extraordinary patient and customer service.

Position Specific Responsibilities

• Acts as a hospice and home care expert, serving as a resource to referral sources, patients, families, and the community. Knowledge of hospice and home care services necessary to obtain and interpret information in terms of the patient’s needs to appropriately receive referrals. Knowledge of Medicare/Medicaid rules/regulations necessary to understand criteria for determining patient eligibility for admission to hospice and home care. Provides ongoing education regarding hospice and home care services to referral sources, patients, families, and the community.
• Communicates with Intake Department, clinical managers, and hospice center associates regarding availability of resources, bed availability and referral capacity.
• Clinically assesses patients referred to hospice care as well as facilitates discharge planning from the inpatient setting while also coordinating care and discharge planning with healthcare partners. Connect with home care patients prior to discharge from in patient setting to confirm demographics and desire for home care.
• Rounds daily in ICU and on patients at assigned facilities who have been referred to hospice assessing and evaluating for needs. Communicating with the hospice clinical team and providers with changes and discharge planning.
• Demonstrates strong clinical and critical thinking skills to assess the hospice patient to assure hospice criteria is met and communicate effectively to hospice providers. Demonstrates strong clinical assessment skills to evaluate for the appropriate level of care for the hospice patient. Assess and provides GIP level of care as assigned when patients cannot be transferred to hospice. Provides direct patient care as assigned.
• Assures all documentation required by the state, CMS, Mercy Home Care and New Life Hospice are included in the electronic medical record. Maintain current knowledge of home care and hospice regulations, industry trends and reimbursement.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
• Performs other duties as assigned.

Education and/or Experience

• Two (2) year Associates Degree in Nursing required.
• Four (4) year Bachelor's Degree in Nursing preferred.
• Two (2) years of recent nursing experience in home care or hospice.
• Previous experience as RN liaison preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Skills and Abilities: Excellent clinical assessment and critical thinking skills, strong communication and organizational skills, ability to work autonomously, excellent interpersonal skills. Flexible, adaptable to change and able to apply analytical, critical thinking and problem-solving skills. Ability to interact effectively with diverse individuals at all levels of authority, in teams and on committees. Must have computer experience and reliable transportation to and from all work-related assignments and activities. Must be flexible to travel as needed between different locations, as assigned, in all weather conditions.
• Other Skills and Abilities: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to physical altercations and verbal abuse. May be exposed to adverse weather conditions; cold, hot, dust, wind. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids. May be exposed to human blood and other potentially infectious materials. May have periods of constant interruptions. Prolonged periods of working alone. Ability to work overtime as needed.
• Other Skills and Abilities: Physical Requirements: Manual dexterity (eye/hand coordination). Perform shift work. Maneuver weight of patients. Hear alarms/telephone/tape recorder. Reach above shoulder. Repetitive arm/hand movements. Finger dexterity. Color vision. Acuity-far. Depth perception. Use of latex gloves. Exposure to toxic/caustic/chemicals/detergents. Exposure to moving mechanical parts. Exposure to dust/fumes. Exposure to potential electric shock. Exposure to x ray/electromagnetic energy. Exposure to high pitch noises. Gaseous risk exposure.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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