What are the responsibilities and job description for the Manager of Quality & Compliance position at Mercy Care?
Employment Type
Full time
Shift
Day Shift
Description
Position Purpose
Mercy Care is seeking a highly skilled and mission‑driven Manager of Quality and Compliance to ensure the delivery of safe, high‑quality patient care across our clinics and programs. This leadership role drives organizational excellence by directing quality improvement, patient safety, compliance, and risk management initiatives. The Manager serves as a strategic partner to clinical and administrative leaders, fostering a culture of accountability, service, and continual improvement aligned with Mercy Care’s mission to serve Atlanta’s most vulnerable populations.
What You Will Do
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Day Shift
Description
Position Purpose
Mercy Care is seeking a highly skilled and mission‑driven Manager of Quality and Compliance to ensure the delivery of safe, high‑quality patient care across our clinics and programs. This leadership role drives organizational excellence by directing quality improvement, patient safety, compliance, and risk management initiatives. The Manager serves as a strategic partner to clinical and administrative leaders, fostering a culture of accountability, service, and continual improvement aligned with Mercy Care’s mission to serve Atlanta’s most vulnerable populations.
What You Will Do
- Lead and manage an organization‑wide Quality Improvement (QI) Program, including development, maintenance, and annual evaluation of the written QI Plan.
- Develop and oversee a performance measurement work plan and reporting calendar to support timely data collection, aggregation, analysis, and reporting of key clinical and operational metrics.
- Facilitate and guide PDSA (Plan‑Do‑Study‑Act) cycles, supporting teams across the organization and communicating outcomes to leadership.
- Assist with clinical provider credentialing, partnering with the credentialing verification office, CMO, clinical directors, HR, and finance.
- Oversee the Corporate Compliance Program, including creation and annual evaluation of the corporate compliance plan and ensuring required elements are implemented.
- Direct the Risk Management Program, including policy development, incident reporting, incident investigations, and evaluation of claims or potential claims.
- Lead the Patient Safety Program, maintaining policies, investigating sentinel events and near misses, and participating in root cause analyses in collaboration with the Chief Medical Officer.
- Work collaboratively with IT and EPIC/EMR personnel to support data extraction, reporting, and optimization of EMR functionality for quality initiatives.
- Chair the Quality Council and serve as the primary liaison to the Board’s Quality Improvement Committee.
- Coordinate EMR data management and reporting for the Uniform Data System (UDS) annual submission.
- Supervise Quality Improvement Specialists, Population Health Analysts, Risk Management Specialists, and additional quality team members.
- Lead organizational readiness efforts for accreditation and compliance audits.
- Graduate of an accredited school of nursing; Master’s degree in nursing or a related field preferred or seven (7) years' experience working in a related health care field.
- Current professional license required.
- Minimum 5 years of clinical experience in a community health or comparable healthcare environment.
- Demonstrated experience in quality improvement, performance measurement, risk management, and patient safety.
- Strong knowledge of CQI methodologies and data analytics.
- Proficiency in EPIC and Excel with the ability to generate and interpret reports.
- Strong leadership and staff management skills, including interviewing, hiring, coaching, and performance evaluation.
- Excellent written, verbal, facilitation, and organizational skills.
- Ability to work effectively with diverse populations and interdisciplinary teams.
- Familiarity with EMR systems and data management (clinical navigation, extraction, BPA, campaigns).
- Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
- Opportunity to get paid daily – through DailyPay
- Paid holidays and generous Paid Time Off (PTO)
- Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
- Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
- Fast response interview times and job offers.
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.