Administrative Assistant

Mercurys Coffee Co.
Bellevue, WA
Part Time | Opportunity to Advance to Full Time
Pay Range: $19.00–$21.00 per hour

This position will begin as part-time, with the opportunity to advance into a full-time position based on performance, business needs, and continued growth within the role.

MERCURYS MISSION:

To Embrace People,
Foster Relationships,
and Spread Love -
One Greeting, One Connection,
One Relationship at a Time

About Us

At Mercurys Coffee Co., we believe in more than just coffee — we believe in connection, culture, and community. Since 1998, we've grown to 16 award-winning locations, including our Flagship Roastery & Bakery located in Bellevue, WA. We’ve become known for our premium coffee, exceptional service, and passionate team.

Position Overview

We are seeking an organized, dependable, and customer-focused Administrative Assistant to support the day-to-day administrative needs of our growing company.

This position will also serve as a primary point of contact for customer service, helping respond to customer questions, feedback, and concerns while coordinating with store leadership and other departments when additional follow-up is needed.

This is a part-time position ideal for someone who communicates professionally, pays close attention to detail, is comfortable working with technology, and enjoys helping both customers and coworkers.

The Administrative Assistant will work with multiple departments and members of our leadership team, providing exposure to many areas of the business and opportunities to take on additional responsibilities over time.

Responsibilities

Customer Service

• Serve as a primary point of contact for customer service inquiries received by phone, email, and other company communication channels
• Respond to customer questions, concerns, feedback, and requests in a professional and timely manner
• Research customer concerns and coordinate with store leadership or other departments to resolve issues
• Follow up with customers to ensure concerns have been appropriately addressed
• Escalate customer concerns to the appropriate member of management when necessary
• Maintain accurate records of customer feedback, complaints, resolutions, and follow-up
• Identify recurring customer concerns or trends and communicate them to leadership
• Assist customers with general questions regarding store locations, products, promotions, loyalty accounts, and company policies
• Represent Mercurys Coffee Co. professionally and provide a positive customer experience with every interaction

Administrative Support

• Provide general administrative support to company leadership and departments
• Assist with data entry, document preparation, filing, scanning, and recordkeeping
• Create and update spreadsheets, reports, forms, and internal documents
• Maintain organized and accurate electronic records and company files
• Assist with preparing materials for meetings, trainings, and company initiatives
• Handle routine administrative projects and follow-up items
• Assist with maintaining company contact lists, records, and operational information

Communication & Coordination

• Monitor and assist with designated company email accounts and correspondence
• Communicate professionally with employees, managers, vendors, customers, and outside partners
• Route questions and requests to the appropriate department or team member
• Assist with scheduling, coordination, and follow-up as needed
• Help maintain clear communication between departments
• Support leadership with internal communications and administrative follow-up

Operations & Office Support

• Assist with ordering and tracking office supplies and company materials
• Support invoice, receipt, and purchasing documentation
• Assist with vendor communication and service coordination
• Help coordinate deliveries, appointments, and other administrative needs
• Provide administrative support for special projects, new locations, and company events
• Perform other administrative duties as assigned

Qualifications

• At least 18 years of age with authorization to work in the United States
• Previous administrative, office, customer service, retail, or similar experience preferred
• Strong customer service and interpersonal skills
• Strong written and verbal communication skills
• Comfortable communicating with customers by phone and email
• Comfortable using computers and learning new software
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities
• Ability to handle confidential or sensitive information professionally
• Ability to remain professional and solution-focused when handling customer concerns
• Reliable and consistent attendance

Coffee, retail, hospitality, or multi-location business experience is a plus but not required.

What We’re Looking For

We’re looking for someone who is:

• Friendly, professional, and customer-focused
• Organized and detail-oriented
• Dependable and accountable
• A strong written and verbal communicator
• Comfortable handling customer concerns and finding solutions
• Comfortable asking questions and learning new things
• Able to work independently while also being part of a team
• Proactive about identifying what needs to get done
• Comfortable working in a fast-paced and growing company
• Interested in developing their skills and taking on additional responsibility

Growth Opportunity

Mercurys Coffee Co. is continuing to grow, and we want this position to grow with the right person.

The Administrative Assistant will begin in a part-time capacity with the opportunity to advance to full-time employment and expanded responsibilities based on performance, demonstrated capabilities, and the needs of the company.

This is a great opportunity for someone looking to build experience in administration, customer service, and business operations while developing a long-term career with Mercurys Coffee Co.

Benefits & Perks

Benefits and eligibility may vary based on hours worked and employment status.

• Competitive hourly pay
• Paid time off for eligible employees
• Health benefits eligibility for qualifying employees
• Employee perks and discounts
• Professional development opportunities
• Opportunity for advancement
• Potential advancement to full-time employment

Equal Opportunity Employer

Mercurys Coffee Co. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected class. We are committed to providing reasonable accommodations to individuals with disabilities.

Questions about this position? Please email us at feedback@mercurys.com

Apply today to join a growing company and a team passionate about coffee, culture, and community.

Pay: $19.00 - $21.00 per hour

Expected hours: 25.0 – 28.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $19 - $21