Supervisor, Water Mitigation Unit

Position Summary:

The Water Mitigation Unit (WMU) Supervisor is primarily responsible to direct Property WMU operations team operations to ensure organized and effective processing and resolution of accurate Emergency Services invoicing.

An in-person interview may be required during the hiring process.

Essential Job Functions:

• Supervise WMU team member day-to-day activities regarding invoice processing and resolution. Includes assigning new and transferred losses, reviewing invoice assessments, evaluations, negotiations, settlement authority, customer escalations, and communication with vendors. Provides direction, strategic action plans, customer and vendor relations.
• Assists in the development and execution of objectives, procedures and operations of the WMU; analyzes operating results relative to established goals and guidelines, and takes appropriate action to improve performance and productivity.
• Monitors and reviews WMU files in order to ensure adherence to Company policies and procedures, as well as regular reviews to assess WMU Reviewer performance. Identify and contribute to resolution areas of improvement opportunity for Property Claims, WMU processes and individual contributors.
• Maintains production records and prepares leadership reports regarding progress and status of WMU operations, production and results as necessary.
• Supervisory responsibility including providing performance feedback, conducting performance management, ensuring team member education, morale, communications and training.
• Maintains current knowledge of Company policy, claims developments, industry trends, and procedural changes and informs direct reports as necessary.
• Directs organization and processing of files which have escalated to legal proceedings. Active engagement with WMU retained counsel to assess risk, coverage and resolution strategies, which may include attending court hearings, mediations and/or trials.
• Represents the Company and Property Claims in relationships with Emergency Services vendors, including loss assignment methods, efficiencies, billing, dispute resolution, and quality issues.
• Represents the Company and WMU in relationships with consumers, government agencies, vendors, and agents.
• Other functions may be assigned as needed or requested.

Education:

• Bachelor’s degree or equivalent combination of education and/or experience
• IICRC certification WTR (Water Restoration Technician) and ASD (Applied Structural Drying) preferred.
• Hold, or be able to obtain, state Property Adjuster P&C Licenses including, but not limited to, the following states: GA, OK, and TX.

Experience:

• A minimum of 5 years related Company experience preferred.
• Leadership experience preferred.
• Experience in complex claim file negotiations, customer and vendor relations, conflict resolution, and Emergency Services mitigation preferred.
• Equivalent combination of education and/or experience with construction or first party Property Claims.

Knowledge and Skills:

• Work is of high technical nature and requires in-depth technical knowledge of established Company policies, procedures, products and services, as well as Property Claims operations and the insurance contracts; and the ability to apply such knowledge in an administrative/supervisory capacity.
• Must have strong technical and analytical ability to make accurate assessment of Property damage and Emergency Services mitigation.
• Must be able to evaluate propriety of actions taken by WMU team members to settle Emergency Services mitigation invoices and maintain objectivity and consistency in evaluating claim files.
• Requires the constant exercise of independent judgment with respect to staff and WMU issues which may have a very significant impact on the Company in areas such as cost containment, consumer loyalty, team member relations and legal escalations.
• Requires excellent written and verbal communication skills and the ability to correspond effectively and professionally with team members, agents, insureds, attorneys, vendors etc.
• Requires strong communication and presentation skills to effectively compile, design, and conduct training and WMU performance reporting for both team members and leadership.
• Must have strong knowledge and awareness of P&C and Emergency Services industry tools and trends, first party Property Claims policies and common best practices.
• Technical knowledge of Microsoft programs is preferred (Access, Excel, SharePoint, etc.)
• Requires strong technical skill with Xactware, Core Logic or other industry specific estimating software products and systems.

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more