What are the responsibilities and job description for the Engagement Manager, Human Data Staffing position at Mercor?
About Mercor
Mercor is defining the future of work. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.
Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our new San Francisco headquarters.
About The Role
As an Engagement Manager, you will own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery. You’ll partner closely with technical and business stakeholders to guide training and deployment, resolve issues, and ensure a high-quality customer experience.
You’ll work cross-functionally with product, operations, and engineering to manage timelines, support execution, and surface insights that drive account growth. This role also plays a key part in expanding revenue—leading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.
Job Description
Mercor is defining the future of work. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.
Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our new San Francisco headquarters.
About The Role
As an Engagement Manager, you will own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery. You’ll partner closely with technical and business stakeholders to guide training and deployment, resolve issues, and ensure a high-quality customer experience.
You’ll work cross-functionally with product, operations, and engineering to manage timelines, support execution, and surface insights that drive account growth. This role also plays a key part in expanding revenue—leading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.
Job Description
- Own commercial account strategy for Mercor's staffing business across application layer companies, neolabs, and enterprises
- Partner with enterprise and startup customers to understand needs and drive strong staffing outcomes.
- Work cross-functionally with operations and product to translate customer demand into successful delivery
- Bring structure to ambiguous situations and help shape playbooks as the business scales.
- Act like an owner for this segment and scale this business into significant eight-figure revenue run rate
- 3–5 years of experience in sales, account management, staffing, consulting, or another highly customer-facing, revenue generating role
- Strong preference for candidates with experience in startups or high-growth environments
- Charismatic, high-energy communicator who can influence senior stakeholders
- Hungry, ambitious, and excited by a fast-paced environment with real ownership
- Strong commercial instincts and comfort working across both startups and enterprise customers
- Proven success in a closing role
- Competitive salary and bonus earning potential meaningful equity (aligned with a venture-backed, rapidly scaling AI company)
- Medical, dental, and vision coverage
- 401(k)
- Monthly meal stipend
- Excellent in-office culture
Salary : $120,000 - $200,000