Client Support Specialist

Community of Resources (COR) is a division of Merchants and Marine Bank, proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 300 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees.

Job Purpose

The Client Support Specialist will provide a high level of service and assist with various banking transactions including debit cards, internet banking, and mobile wallet solutions.  Exceptional phone etiquette and customer service is imperative to enhance client relationships at every opportunity.

Duties and Responsibilities

• Assist clients with account inquiries, internet banking and bill pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks.
• Communicate with the customers in a respectful, cheerful and professional way.
• Retrieve and respond to voicemails and emails from clients through all digital channels.
• Provide ongoing processing support for Bank’s various technology options.
• Partners with all operational and client-facing employees to resolve any card related issues and ensure compliance with established bank policy and regulations.
• Assist branch personnel as needed
• Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity. 
• All other duties and responsibilities, as assigned, to support the Bank’s mission & strategic objectives.

• High School diploma or equivalent
• One year or more of Banking, Retail, or Customer Service experience
• Excellent oral and written communication skills
• Proficiency in typing and Microsoft Office Products
• Must exhibit a helpful, positive attitude and demeanor
• Must possess exceptional time management skills and can organize, prioritize, and perform multiple tasks simultaneously

Working Conditions and Physical Requirements

• While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk.  The work environment is typically located indoors but may have infrequent occasion to work outdoors.  Some travel may be necessary to other businesses and branch locations.
• The employee is frequently required to operate a computer, printer, copy machine, calculator, telephone and/or other office equipment.
• The employee frequently exchanges information with others and must be able to do so in an effective manner.  Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.
• The employee may frequently move items up to 20 pounds and occasionally move items up to 50 pounds.  
• The employee may frequently reach for files, books, and similar items in high or low places and must have the ability to bend, stoop or reach.
• The typical schedule is 40 hours per week, Monday through Friday.  Travel overtime or extended hours may be occasionally required.