What are the responsibilities and job description for the Desktop Support Specialist position at HCL Technologies Limited - Business Services?
Duration: Full Time
Job Description-
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops,. Hands & feet support for network and server equipment as well as any IT related projects.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Backing up and restoring user data, settings and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Be available for On-call support on need basis & as business demands
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Experience-based Windows support and Configuration/imaging Installation environment
- General Windows OS troubleshooting and Hardware support and troubleshooting
- Troubleshooting hardware issues and Replacing desktop/laptop hardware Installation of peripheral devices
- A , N , Windows Certifications preferred.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $35,000.00 - $66,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Tech Bar: 2 years (Required)
- Customer service: 3 years (Required)
- Onsite IT support: 2 years (Required)
- Help desk: 2 years (Preferred)
- Windows: 2 years (Preferred)
Work Location: In person
Salary : $35,000 - $66,000