Underwriting Support Specialist

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an Underwriting Support Specialist to join our Corporate Headquarters located in Buffalo, New York.

The Underwriting Support Specialist will become part of a dedicated team focusing on providing support to Merchants Insurance Group’s Regional and local underwriting offices in processing policy endorsements, cancellations, quotes and motor vehicle reports and a variety of other support work for the Regional and local Offices.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York for the fourth consecutive year, a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward’s 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Process core policy transactions for all regional and local underwriting offices, including endorsements, cancellations, DMV IIES and other transactions as assigned.
• Orders and processes report ordering for all regional underwriting offices, including Attracts Scores, Motor Vehicle Reports, and Loss Run Reports.
• Collaborates with agents and loss payees to research undeliverable return mail to determine the correct address and processes the changes as needed.
• Responsible for scanning and indexing all incoming mail, faxes and emails to the appropriate ImageRight file.
  
  

Qualifications & Skills

• High school diploma, 2-year college degree preferred or equivalent work experience.
• 1 years’ experience in a Property & Casualty insurance environment.
• Experience with processing core commercial lines policy transactions.
• Excellent communication and customer service skills.
• Computer experience including Microsoft office experience.
• Prior experience using a document management system, ImageRight preferred.
• Experience using third party applications, Lexis Nexis and ISO preferred.
  
  

Merchants Insurance Group Pay Information

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $19.25 - $25.66 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Company bonus program.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.
  
  

And many more exciting company benefits!! EOE