Backwait

The Backwait position is the engine behind the scenes in the restaurant providing critical operational support for the servers, with an orientation to the guest and our mission.

Responsibilities include:

• Providing the service team with ongoing table and floor maintenance, including, but not limited to: water service, running food & drink to tables, clearing & cleaning tables, as well as resetting tables with proper tableware.
• Provide knowledgeable, friendly and attentive, efficient, friendly, energetic, and thoughtful service at all times.
• Respond appropriately to any guest requests or issues by communicating effectively with the proper server or management.
• Assist in the cleaning and polishing of all tableware.
• Receive instruction from multiple sources and prioritize tasks effectively.
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service.
• Have the ability to recite basic menu knowledge and run food to tables as needed.
• Stocking, organizing and preparing service related items.
• Ensure the serving team is properly set up in all serving stations with the correct needs: fresh cut lemons/limes, ramekins for condiments, all needs cleanly & efficiently stocked, etc
• Be knowledgeable of the restaurant and its history.
• Communicate respectfully with coworkers at all levels.
• Use the position as a training ground for menu and product knowledge: what it tastes of; ingredients, and be able to translate that into ‘selling points’ for each menu

Reporting:

The role will report to Shift Leads, the Administrative General Manager of Merchant.

Benefits:

• Competitive wages
• A flexible and predictable schedule that is posted two weeks in advance
• 50% dining discount for you and your friends and family
• A free and healthy GF Vegetarian or Regular staff meal
• 50% off all food and beverage, 15% off retail items
• Access to Merchant's online classroom with training materials, recipes, and checklists. After full orientation, we offer weekly paid training opportunities to taste wine, spirits and food with industry experts
• Our mission is centered around treating each other and ourselves well through our love of food, drink, and community.
• All employees are offered health, dental and vision insurance
• Paid time off

Our ideal Backwait has the following attributes:

• Restaurant experience is a plus
• Must enjoy an active, athletic role.
• Passion for learning our menu.
• The ideal backwait has good personal qualities, is polite, confident, has a great sense of humor and above all, enjoys dealing with people.
• Able to thrive in a team environment as a reliable and trustworthy player on the floor.
• Our backwaits, along with all staff members, are expected to be clean, neat and tidy in their personal appearance and also in their working habits; they shall also maintain the highest standards of hygiene in their workplace.
• Ability to focus; Attention to detail and quality
• Punctuality, Time Management, and Reliability. Your timeliness directly affects service operations and everyone else on the Team.
• ​Awareness and communication. Be vocal and communicative, communicating to managers and the service team.
• Embody the organizational mission and caring, inclusive, and authentic values in terms of who we are and what we believe (outlined below).
• Hustle. Moving faster on your feet makes everything get done quicker. If everything gets done quicker than you are ahead and can have more fun.

Our Values:​

• Inclusivity. We will establish a culturally diverse and inclusive environment, one that specifically supports minorities, all genders, and those historically underrepresented in our industry.
• Humility. We are modest about capabilities, admit mistakes, and create the space for others to contribute.
• Effective Collaboration. We are a team centered around positivity, that stands for one message which involves empowering others, empathizing with each other, and uplifting others as a collective.
• Respect and Justice / Health and Well-Being. All team members need to be treated respectfully and fairly. This pertains to equity in pay, and specific attention to physical/mental health, well-being and safety.
• Positivity and Love of Food and Community. Cooking and serving others is a powerful act of caring and love for one another. Let us work together to bring our community together through the power of food and drink

Pay Rate: $16-21/hr, inclusive of tip-out

​

Merchant is an equal opportunity employer, with a mission to support women, Black, LGBTQ applicants. As an organization, we support a minimum wage of $16/hour.

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift

Work Location: In person

Salary : $16 - $21