Customer Success Specialist

Job Title: Customer Success Specialist

Location: 36-36 33rd St #206, Long Island City, NY 11106

Employment Type: Full-Time

Schedule: Mon to Fri from 9:00am to 6:00pm

Hourly pay rate: $25 to $29 per hour for a full-time position at 40 hours per week.

Schedule: Monday–Friday (9 AM–6 PM or 10 AM–7 PM) Rotating Saturdays (10 AM–4 PM, one Saturday every 2 months)

We’re seeking a Customer Success Specialist. In this role, you’ll provide high-quality assistance to our merchants, partners, and resellers, helping resolve inquiries and ensuring a smooth customer experience. If you’re passionate about service and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Handle high volume of inbound calls and emails with professionalism and empathy.
• Provide support for merchant inquiries related to transactions, batch processing, daily deposits, ACH, month-end statements, and general account questions.
• Document customer interactions and resolutions using CRM tools.
• Collaborate with internal teams including Sales, Technical Support, Risk, and Underwriting.
• Process customer applications, generate invoices, and monitor equipment inventory.
• Educate merchants on available products and services.

Qualifications

Required Qualifications:

• Minimum 2 years of customer service experience in banking or financial services.
• Fluent in English and Spanish (verbal and written).
• Strong phone and email communication skills.
• Proficiency in Microsoft Office; CRM experience is a plus.
• Ability to multitask and remain organized in a fast-paced environment.
• Excellent problem-solving and interpersonal skills.
• Commitment to deliver outstanding customer service
• High school diploma or equivalent required (e.g., GED).

What We Offer:

• Competitive compensation and performance incentives.
• A collaborative, fast-paced work environment.
• Opportunities for growth within a rapidly expanding company.
• Supportive leadership and ongoing professional development.