What are the responsibilities and job description for the Truck Coordinator position at Mercer Transportation?
Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.
We’re seeking a Truck Coordinator who thrives in a fast-paced, people-driven environment. This role blends dispatching, relationship management, and persuasion, working closely with owner-operators to move freight efficiently. Success in this role requires strong communication skills, comfort influencing decisions, and the ability to build trust with independent drivers.
As the primary link between drivers, customers, and internal teams, you’ll coordinate freight, problem-solve in real time, and learn how to balance service, efficiency, and profitability. This role offers competitive pay ($21–$23/hour), structured training, and growth opportunities for individuals who are motivated to develop and succeed in a dynamic operation.
This position is onsite Monday - Friday 8am to 5pm.
What’s In It For You
- Competitive Pay – $21 - $23 per hour based on experience
- Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
- Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
- Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
- Generous Time Off – Paid Time Off plus company-paid holidays
- Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
- Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
- Secure Your Future – 401(k) with company match
- Structured Training & Advancement – Hands-on onboarding with ongoing coaching and clear opportunities to grow into managing your own board of drivers
What You’ll Do
- Coordinate freight and support assigned trucks through daily dispatch and high-volume phone communication
- Work directly with owner-operators to influence load decisions, balance preferences, and keep freight moving
- Use Mercer’s Load Board to connect freight with contractor needs
- Track and update Hours of Service (HOS), call activity, and shipment documentation
- Resolve delays, breakdowns, and load changes through real-time problem-solving and decision-making
- Balance driver relationships, customer needs, and profitability while maintaining compliance
Who You Are
- Strong communicator—confident with phone, email, and in person
- Comfortable building relationships and influencing decisions without authority
- Calm under pressure with good judgment and time management
- Open to frequent feedback and coaching while developing your skills
- Organized, adaptable, and able to multitask in a fast-paced environment
- Comfortable using computers and dispatch tools
- High School Diploma or equivalent required; dispatch, logistics, or customer-facing experience is a plus
Why Mercer
At Mercer, you’ll be part of a collaborative, people-first team where relationships matter and performance drives opportunity. We invest in training, value open communication, and support growth for individuals who are willing to learn, adapt, and take ownership of their success.
Screening Requirements: May include Drug Screen and Criminal Background Check.
Equal Employment Opportunity
We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Salary : $300 - $7,500