What are the responsibilities and job description for the Textile Customer Service Representative position at Mercer County Works?
We're Only Accepting Applications for Candidates with a experience in fabrics/textiles.
We are a small family business manufacturing textiles in America, looking to grow our family. We're seeking a new customer service team member to join our fairly small but extremely hard working team of 9. Prior sewing experience or an interest in textiles is required.
We are looking for enthusiastic candidates who want to make a difference; hard working, punctual, fast learners, team players with a positive attitude.
We have created our own brands of fabrics specializing in absorbents (Zorb), waterproof (ProSoft PUL), food safe (ProSoft FoodSAFE and ProCare), organics (ProECO) and performance (ProCool). We work and partner directly with brands like CoolMax, Lycra, Repreve, Cotton Inc to bring their technologies to the market. Our customers are true ecopreneurs (a new generation of eco-conscious entrepreneurs) who work tirelessly to create new innovative reusable products that directly combat the disposable whirlpool our generation has fallen into. You can check out our website here - wazoodle.com
During COVID-19, we were the first company in the US to respond the face mask crisis and provide guidance on reusable face masks with the Blog Article that broke the internet on March 16, 2022. Our customers created over 30 million masks using more than 1.5 million yards of fabrics manufactured by our sister company, AKAS Tex in USA, at a time when there were supply chain shortages all over the world.
https://wazoodle.com/blogs/news/3-fabrics-that-can-be-used-to-make-a-face-mask
https://lowerbuckstimes.com/2020/04/06/small-shop-big-impact/
In fact, our very own X-95 mask, created by our sister company Silver Arch outperformed the N-95 mask by 72% in filtration efficiency, making it the first reusable mask that provides 2-way protection and protects the wearer and everyone around them.
https://www.textileworld.com/textile-world/2020/06/face-masks-constructed-with-akas-textiles-fabrics-outperforms-n95-respirator-in-university-test/
https://silverarch.io/#story
Your goal is to work efficiently and assist the founders of the company with any and all admin related work including customer phone calls & emails, working with our fabrics to answer customer questions, write knowledge base articles on our fabrics and collaborate with the marketing team to ensure high quality content is being created.
You will get the opportunity to work with the fabrics in the warehouse to get to learn more about them. You will also work with the production team to ensure availability of our stock materials based on customer forecasting, to make sure we have enough inventory for all future orders.
Qualifications
Prior sewing experience or background is textiles required.
Very organized and detail oriented
Able to handle high-volume emails and phone calls
Assist with pulling support for fabric orders
Experience in Customer Service
Expert in MS Excel, MS Word
Knowledge of Airtable system is a plus
Assist the Executive team with any required tasks
Hours: Monday-Friday 8.30-5
$15-$18/hour
On-site training will be provided to train you on identifying the correct fabrics, how our fabrics are designed, how our in-house systems are created from scratch, learn who are our customers are, who our vendors are and how we have been able to create a loyal customer base over the last 15 years.
A working week interview will be scheduled during your first week, where you will be working on the floor with other team members, to ensure this job is the right fit for both of us.
You can read more about the Wazoodle Family here - https://wazoodle.com/pages/about-the-wazoodle-family
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Schedule
8 hour shift
Monday to Friday
Application Question(s)
Why are you a good fit for the role?
Education
High school or equivalent (Preferred)
Experience
Textiles & Fabrics: 5 years (Required)
Customer service: 3 years (Required)
Work Location: One location
Health insurance
We are a small family business manufacturing textiles in America, looking to grow our family. We're seeking a new customer service team member to join our fairly small but extremely hard working team of 9. Prior sewing experience or an interest in textiles is required.
We are looking for enthusiastic candidates who want to make a difference; hard working, punctual, fast learners, team players with a positive attitude.
We have created our own brands of fabrics specializing in absorbents (Zorb), waterproof (ProSoft PUL), food safe (ProSoft FoodSAFE and ProCare), organics (ProECO) and performance (ProCool). We work and partner directly with brands like CoolMax, Lycra, Repreve, Cotton Inc to bring their technologies to the market. Our customers are true ecopreneurs (a new generation of eco-conscious entrepreneurs) who work tirelessly to create new innovative reusable products that directly combat the disposable whirlpool our generation has fallen into. You can check out our website here - wazoodle.com
During COVID-19, we were the first company in the US to respond the face mask crisis and provide guidance on reusable face masks with the Blog Article that broke the internet on March 16, 2022. Our customers created over 30 million masks using more than 1.5 million yards of fabrics manufactured by our sister company, AKAS Tex in USA, at a time when there were supply chain shortages all over the world.
https://wazoodle.com/blogs/news/3-fabrics-that-can-be-used-to-make-a-face-mask
https://lowerbuckstimes.com/2020/04/06/small-shop-big-impact/
In fact, our very own X-95 mask, created by our sister company Silver Arch outperformed the N-95 mask by 72% in filtration efficiency, making it the first reusable mask that provides 2-way protection and protects the wearer and everyone around them.
https://www.textileworld.com/textile-world/2020/06/face-masks-constructed-with-akas-textiles-fabrics-outperforms-n95-respirator-in-university-test/
https://silverarch.io/#story
Your goal is to work efficiently and assist the founders of the company with any and all admin related work including customer phone calls & emails, working with our fabrics to answer customer questions, write knowledge base articles on our fabrics and collaborate with the marketing team to ensure high quality content is being created.
You will get the opportunity to work with the fabrics in the warehouse to get to learn more about them. You will also work with the production team to ensure availability of our stock materials based on customer forecasting, to make sure we have enough inventory for all future orders.
Qualifications
Prior sewing experience or background is textiles required.
Very organized and detail oriented
Able to handle high-volume emails and phone calls
Assist with pulling support for fabric orders
Experience in Customer Service
Expert in MS Excel, MS Word
Knowledge of Airtable system is a plus
Assist the Executive team with any required tasks
Hours: Monday-Friday 8.30-5
$15-$18/hour
On-site training will be provided to train you on identifying the correct fabrics, how our fabrics are designed, how our in-house systems are created from scratch, learn who are our customers are, who our vendors are and how we have been able to create a loyal customer base over the last 15 years.
A working week interview will be scheduled during your first week, where you will be working on the floor with other team members, to ensure this job is the right fit for both of us.
You can read more about the Wazoodle Family here - https://wazoodle.com/pages/about-the-wazoodle-family
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Schedule
8 hour shift
Monday to Friday
Application Question(s)
Why are you a good fit for the role?
Education
High school or equivalent (Preferred)
Experience
Textiles & Fabrics: 5 years (Required)
Customer service: 3 years (Required)
Work Location: One location
Health insurance
Salary : $15 - $18