What are the responsibilities and job description for the Customer Service Representative position at FRED BEANS FAMILY OF DEALERSHIPS?
Start Your Career in Automotive - No Experience Needed
Looking for a career where your communication skills make the difference? Join our fast-paced Business Development Center (BDC) team and help customers take the first step toward their next vehicle—no traditional car sales experience required!
In this customer-focused role, you'll respond to inbound inquiries, follow up with warm leads, and schedule appointments for our sales team. If you have experience in customer service, retail, hospitality, or a call center, this is an excellent opportunity to grow your career.
This is a full-time position with a structured, rotating schedule:
- Monday–Friday: 8:30 AM – 5:00 PM
- Two evenings per week: 12:00 PM – 8:00 PM
- Rotating Saturdays (typically two per month)
- No Sundays!
Why This Role Matters
Our BDC team is the first point of contact for customers. You set the tone for the entire experience by responding quickly, building trust, and helping customers take the next step.
Your ability to connect with customers directly impacts showroom traffic, sales performance, and the overall customer experience.
What You’ll Do
· Respond to inbound customer inquiries via phone, text, and email
· Build relationships and understand customer needs
· Schedule appointments for the sales team
· Follow up with customers to keep conversations moving
· Track and manage activity in our CRM system
What Success Looks Like
· Quickly responding to new customer inquiries
· Consistently setting high-quality appointments
· Maintaining strong communication with customers
· Staying organized and following up consistently
· Contributing to a positive, team-first environment
What to Expect Day to Day
· Steady flow of inbound leads and customer conversations
· Fast-paced, high-energy environment
· Heavy communication via phone, text, and email
· Team collaboration and shared goals
· A structured day that stays busy
Compensation & Growth
· $40,000–$60,000 annually
· Hourly pay plus uncapped bonus
· Performance-based earnings with no cap
· Clear path into sales and leadership roles
· Many team members promote from within
What We’re Looking For
· Strong communication skills
· Positive attitude and willingness to learn
· Comfortable using computers, texting, and email
· Customer service, retail, or call center experience is a plus
· No automotive experience required
Salary : $40,000 - $60,000