What are the responsibilities and job description for the Customer Service Inbound position at Mercer County Works?
Job Description
Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
Requests information from customers to determine their needs, or purpose of visit
Verifies the completeness and accuracy of information on forms and applications
Conducts information searches in electronic or manual file systems
Ability to read, writes, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.
Work Hours
9:00 am to 5:00 pm
Lunch timing 12: to 1:00 pm
Job Type: Contract
Pay: $17.00 per hour
Benefits
401(k)
Dental insurance
Vision insurance
Experience Level
2 years
Shift
Day shift
Weekly Day Range
Monday to Friday
Work Setting
In-person
Ability To Commute/relocate
Mercerville, NJ: Reliably commute or planning to relocate before starting work (Required)
Experience
Customer service: 1 year (Preferred)
Language
Spanish (Preferred)
Work Location: One location
Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
Requests information from customers to determine their needs, or purpose of visit
Verifies the completeness and accuracy of information on forms and applications
Conducts information searches in electronic or manual file systems
Ability to read, writes, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.
Work Hours
9:00 am to 5:00 pm
Lunch timing 12: to 1:00 pm
Job Type: Contract
Pay: $17.00 per hour
Benefits
401(k)
Dental insurance
Vision insurance
Experience Level
2 years
Shift
Day shift
Weekly Day Range
Monday to Friday
Work Setting
In-person
Ability To Commute/relocate
Mercerville, NJ: Reliably commute or planning to relocate before starting work (Required)
Experience
Customer service: 1 year (Preferred)
Language
Spanish (Preferred)
Work Location: One location
Salary : $17