What are the responsibilities and job description for the Receptionist - Service (BDC) position at Mercedes-Benz of St. Louis?
Mercedes-Benz of St. Louis is seeking a Customer Service Cashier for its Service Department. As the Customer Service Cashier, you are the first point of contact for our valued clients and visitors. You will provide exceptional customer service, create a positive and welcoming atmosphere, and support the efficiency and success of our service department. This is a full-time, hourly position in the thriving auto industry, located in St. Louis, Missouri.
Compensation & Benefits:
We offer competitive compensation and benefits packages, including medical, dental, and vision insurance, 401(k) retirement plan with employer match, vacation pay, employee discounts, and opportunities for career growth and development.
Responsibilities:
• Greet and welcome customers and visitors with a friendly and professional demeanor
• Answer incoming calls and redirect them to the appropriate personnel
• Schedule and confirm service appointments using our computer systems
• Manage and organize service department paperwork, including invoices and work orders
• Process customer payments and accurately maintain financial records
• Communicate with customers to provide status updates on their vehicle and address any inquiries or concerns
• Maintain a neat reception area to create a welcoming and presentable atmosphere
• Support and assist service advisors and technicians with administrative tasks, as needed
• Follow all company policies and procedures to ensure the smooth operation of the service department
Requirements:
• Previous experience in a customer service or administrative role, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Proficient computer skills and ability to quickly learn new systems
• Strong organizational and multitasking abilities with excellent attention to detail
• Ability to work in a fast-paced, team-oriented environment
• Professional and positive attitude with a passion for providing exceptional customer service
Mercedes-Benz of St. Louis provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.